Veterinary Assistant Business Manager

What You'll Do

• Clinical Leadership
• Deliver high-quality patient care, including diagnostics, treatment support, surgical preparation, and anesthesia monitoring
• Aid with radiology, dentistry, laboratory diagnostics, and medical documentation
• Inform pet parents about treatment plans, medications, and preventive care
• Promote Fear Free and low-stress handling techniques
• Lead by example through strong technical skills and medical excellence
• Support training and development of Veterinary Assistants and Veterinary Technicians
• Advocate for Petfolk initiatives and help drive key clinic performance metrics
• Operations & Business Leadership
• Support daily Pet Care Center operations and serve as the acting clinic leader when the Business Manager is unavailable
• Facilitate team huddles and help manage daily appointment flow
• Maintain clinic performance metrics and support operational improvements
• Coordinate staffing, schedule adjustments, and workflow management
• Address client concerns with empathy, professionalism, and accountability
• Manage inventory, ensure facility readiness, and comply with regulations
• Preserve a clean, organized, and welcoming environment for pets, clients, and teammates
• Team Development & Culture
• Provide coaching, mentorship, and real-time support to teammates
• Enforce Petfolk standards, SOPs, and service expectations
• Assist with working interviews, onboarding, and team training
• Foster a culture of accountability, collaboration, and continuous improvement
• Create an exceptional experience for every pet parent who visits

What We're Looking For

• 3+ years of veterinary experience in a clinical setting
• Previous clinical leadership experience required
• Strong technical skills and confidence in patient care, diagnostics, and anesthesia support
• Excellent communication and interpersonal skills
• Ability to coach, mentor, and motivate teammates
• Comfortable balancing clinical responsibilities with operational leadership
• Adaptable, proactive, and solutions-oriented
• Fear Free Certification is a plus

What You'll Get

• Generous PTO to support rest and personal time
• Paid Holidays with no on-call or overnight shifts
• Medical, Dental & Vision Insurance with multiple plans and generous employer contributions
• 401(k) with employer match to support your long-term financial goals
• Life & Disability Insurance for added peace of mind
• Continuing Education Support for credentialed staff, with annual stipends and paid time off to help you grow your skills and stay at the top of your field
• Fear Free Certification at no cost to you
• Figs Scrubs Provided so you feel confident and comfortable
• Employee Discounts on Petfolk services, food, and medications for your pets

Operations

Kansas City, MO