Veterinary Assistant

About the role

Reidsville Veterinary Hospital is seeking an outgoing Veterinary Assistant / Client Service Representative to serve as a flexible, cross-trained member of our team. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services — while also stepping into the clinical area to assist with patient care and exam room support as needed.

Responsibilities

• Create exceptional client experiences and build trust through compassionate service
• Manage appointments and daily patient flow
• Handle multi-line phones and in-person interactions
• Process transactions and provide essential information about services
• Support clients with essential information about services
• Assist with patient care and exam room support as needed

Requirements

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary or animal care experience preferred; training provided for the right candidate
• Proficiency in managing a multi-line phone system while assisting in-person clients
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Experience scheduling appointments and coordinating calendars preferred
• Able to accurately process payments and maintain financial records
• Safe, gentle animal handling and restraint for dogs and cats of varying sizes and temperaments
• Positive attitude and willingness to collaborate across departments

Qualifications

• Highly organized and detail-oriented
• Thrives in a team-focused environment where no two days look exactly the same

Skills

• Ability to manage a multi-line phone system while assisting in-person clients
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Experience scheduling appointments and coordinating calendars preferred
• Able to accurately process payments and maintain financial records
• Safe, gentle animal handling and restraint for dogs and cats of varying sizes and temperaments

Benefits

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law

Pay and Schedule

Schedule: Part-time position with potential to grow into full-time, with a flexible schedule and availability needed Monday–Sunday. Every other weekend is required. Guaranteed 20 – 29 hours per week; shifts will fluctuate based on departmental coverage needs.

Pay Range: $16—$18 USD