Veterinary Assistant

About the role

This is a hands-on role built for someone who loves being in the thick of patient care and who truly enjoys client communication and education. The majority of your time will be spent working as a Veterinary Assistant — supporting exams, treatments, and procedures alongside our veterinary team — with one to two days per week dedicated to front desk responsibilities, including managing appointments and patient flow, handling multi-line phones, processing transactions, and supporting clients with information about our services for both small and large animal patients.

Responsibilities

• Supporting exams, treatments, and procedures alongside the veterinary team
• Managing appointments and patient flow
• Handling multi-line phones
• Processing transactions
• Serving as a point of contact for clients regarding our services

Requirements

• 1+ years of experience in a veterinary assistant or veterinary reception role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in safe, gentle patient handling and restraint for dogs, cats, and large animal patients
• Client communication and education, including treatment plan review and discharge instructions
• Accurate medical record keeping and treatment documentation
• Experience managing a multi-line phone system while assisting in-person clients
• Ability to accurately process payments and maintain financial records

Qualifications

Rowland Veterinary Services is always growing, and we're looking to team members who want to grow with us! As one team member shared: "Rowland Veterinary Services is an establishment that supports both professional and personal growth. Hard work and dedication are met with a leadership team and support staff who will guide and encourage you as you develop your career."

Skills

• Safe, gentle patient handling and restraint for dogs, cats, and large animal patients
• Client communication and education, including treatment plan review and discharge instructions
• Accurate medical record keeping and treatment documentation
• Experience scheduling appointments and coordinating patient flow
• Ability to manage a multi-line phone system while assisting in-person clients
• Accuracy in processing payments and maintaining financial records

Benefits

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Pay and Schedule

• $15 - $18 per hour, for each hour worked
• This is a full-time position, with a 4 x 10 schedule and availability needed Monday - Saturday
• Typically working 1 Saturday each month from 8 am - 1 pm

Minimum Qualifications and Skill Set

• 1+ years of experience in a veterinary assistant or veterinary reception role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:

• Safe, gentle patient handling and restraint for dogs, cats, and large animal patients
• Client communication and education, including treatment plan review and discharge instructions
• Accurate medical record keeping and treatment documentation
• Experience scheduling appointments and coordinating patient flow
• Ability to manage a multi-line phone system while assisting in-person clients
• Accuracy in processing payments and maintaining financial records

Why Choose Rowland Veterinary Services?

Rowland Veterinary Services is a 4-doctor mixed animal practice in New Tazewell, Tennessee, providing compassionate, community-focused care for both small and large animals. Our team offers a wide range of services, including general medicine, dentistry, and soft tissue surgery — plus some orthopedic and farm work. We’re a close-knit, collaborative group that values teamwork, growth, and trust. Every staff member is encouraged to expand their skills and take ownership of their role. With no on-call or emergency hours, scenic mountain views, and a strong focus on mentorship and development, Rowland Veterinary Services offers the perfect environment to build a rewarding career in veterinary medicine.

Company Information

• Western Veterinary Partners is an Equal Opportunity Employer
• The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location
• Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support