Veterinary Assistant

About the role

Veterinary Assistants I and II at TCAP are responsible for customer service, pet care, and general clinic housekeeping. TCAP was established in 2002 to provide an affordable way to spay and neuter pets. Since that time, TCAP has opened eight storefront clinics and added a variety of services including low-cost vaccines, microchipping, heart worm testing and prevention, and dental cleanings. TCAP’s standard prices are, on average, 87% less than what traditional veterinary clinics charge.

Responsibilities

Veterinary Assistant I

• Checks in patients
• Manages the line
• Provides information to educate patient owners
• Cleans surgical instruments
• Does laundry
• Cleans cages

Veterinary Assistant II

• Provides information to educate patient owners
• Prepares and administers shots to patients
• Administers tests, medications, and treatments
• Assists with maintenance of clinic housekeeping

Requirements

Knowledge, Skills, and Abilities

• Must have computer and data entry skills
• Must have strong verbal communication and customer service skills
• Must have attention to detail and multi-tasking skills
• Must be able to work in a fast paced work environment
• Must be able to learn veterinary medical concepts including, but not limited to, vaccine protocols and anesthetic risks
• Must be able to communicate basic veterinarian concepts to owners and be able to repeat information relayed by the veterinarian
• Knowledge of characteristics of animal behavior

Education

High School Diploma or GED

Experience

• Customer service experience in a fast-paced environment strongly preferred
• Experience working with animals preferred

Core Competencies

• Leadership – Works effectively with co-workers to get goals achieved. Uses personal expertise to help others without being asked. Always behaves in an ethical manner.
• Teamwork – Collaborates and cooperates to get the job done. Values the input and know-how of other team members and recognizes and appreciates their contributions. Asks for help and offers help to other team members when needed. Demonstrates reliability or commitment to the team. Shows up to support the team.
• Forward Thinking – Demonstrates an ability to connect the dots and see the big picture. Strives to do a better job each day.
• Time Management – Effectively manages time and priorities to meet deadlines. Demonstrates an ability to maintain deadlines in a fast-paced environment. Takes initiative and prioritizes tasks to stay on schedule.
• Accountability – Recognizes when a mistake has been made and accepts personal responsibility for those outcomes. Utilizes feedback and is answerable for personal actions.
• Self-Starting – Demonstrates initiative and willingness to begin working without direction.
• Client Service – Meets Client Service Standards.
• Resilience and Stress Tolerance – Performs effectively when faced with time pressures, adversity, or opposition. Remains focused, composed, and optimistic in difficult situations and bounces back from failures or disappointments.

Physical Requirements

• Regularly required to talk and hear to communicate to clients
• Frequently required to stand (up to 8 hours a day)
• Ability to move up to 50 pounds (pets and equipment) repeatedly throughout the day with assistance
• Required to bend, kneel repeatedly and use hand-eye coordination in order to provide vaccines and draw blood

Schedule

• Full time: 32–40 hours per week
• Part time: less than 30 hours per week
• All candidates must be able to work a full shift from 7:30 am – 4:15 pm

Pay

$15+ per hour

Benefits

• 401K
• Health Insurance
• Comfortable Uniform
• Advancement Opportunities (promote from within)
• Experience in the Animal Wellness Industry
• Impactful Community Work