Veterinary Assistant

About the role

Veterinary Assistants I and II at Texas Coalition for Animal Protection (TCAP) are responsible for customer service, pet care, and general clinic housekeeping.

Responsibilities

• Veterinary Assistant I - Checks in patients, manages the line, and provides information to educate patient owners, cleans surgical instruments, does laundry and cleans cages.
• Veterinary Assistants II - Provides information to educate patient owners, prepares and administers shots to patients, administers tests, medications, and treatments, and assists with maintenance of clinic housekeeping.

Requirements

• Knowledge, Skills, and Abilities:
• Must have computer and data entry skills.
• Must have strong verbal communication and customer service skills.
• Must have attention to detail and multi-tasking skills.
• Must be able to work in a fast paced work environment.
• Must be able to learn veterinary medical concepts including, but not limited to, vaccine protocols and anesthetic risks.
• Must be able to communicate basic veterinarian concepts to owners and be able to repeat information relayed by the veterinarian.
• Knowledge of characteristics of animal behavior.
• Education:
• High School Diploma or GED
• Experience:
• Customer service experience in a fast-paced environment strongly preferred.
• Experience working with animals preferred.

Qualifications

• Leadership - Works effectively with co-workers to get goals achieved. Uses personal expertise to help others without being asked. Always behaves in an ethical manner.
• Teamwork - Collaborates and cooperates to get the job done. Values the input and know-how of other team members and recognizes and appreciates their contributions. Asks for help and offers help to other team members when needed. Demonstrates reliability or commitment to the team. Shows up to support the team.
• Forward Thinking - Demonstrates an ability to connect the dots and see the big picture. Strives to do a better job each day.
• Time Management - Effectively manages time and priorities to meet deadlines. Demonstrates an ability to maintain deadlines in a fast-paced environment. Takes initiative and prioritizes tasks to stay on schedule.
• Accountability - Recognizes when a mistake has been made and accepts personal responsibility for those outcomes. Utilizes feedback and is answerable for personal actions.
• Self-Starting - Demonstrates initiative and willingness to begin working without direction.
• Client Service – Meets Client Service Standards.
• Resilience and Stress Tolerance - Performs effectively when faced with time pressures, adversity, or opposition. Remains focused, composed, and optimistic in difficult situations and bounces back from failures or disappointments.

Skills

• Computer and data entry skills.
• Strong verbal communication and customer service skills.
• Attention to detail and multi-tasking skills.
• Ability to work in a fast-paced work environment.
• Ability to learn veterinary medical concepts including, but not limited to, vaccine protocols and anesthetic risks.
• Ability to communicate basic veterinarian concepts to owners and be able to repeat information relayed by the veterinarian.
• Knowledge of characteristics of animal behavior.

Benefits

• We Offer
• $15 +/ hr
• 401K
• Health Insurance
• Experience in the Animal Wellness Industry
• Impactful Community Work
• Comfortable Uniform
• Advancement Opportunities. We promote from within!

Pay

• $15 +/ hr

Schedule

• Full and Part Time Positions Available.
• Full time hours are 32-40 hours a week.
• Part time hours are less than 30 hours a week.
• This position requires the ability to move up to 50 pounds (pets and equipment) repeatedly throughout the day with assistance.
• In order to provide vaccines and draw blood, employees will be required to bend, kneel repeatedly and use hand-eye coordination.