Veterinary Assistant

About the role

The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician’s productivity.
• Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients.
• Provide professional, efficient and exceptional service at all times. This includes performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice acts.
• Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues.
• Obtain relevant information and history from clients and maintain proper and complete medical charts.
• Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
• Assist with surgery as applicable.
• Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.
• Mentor other paraprofessionals in the hospital.
• Other job duties as assigned.

Qualifications

• Leadership Competencies:
  • Action Oriented
  • Customer Focus
  • Listening
  • Peer Relationships
  • Personal Learning
• Functional Competencies:
  • Ensure medical quality
  • Effective communication
• Experience, Education and/or Training:
  • Certificate of completion from a NAVTA approved Veterinary Assistant program, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
  • High School Diploma or equivalent preferred.
  • One year related experience required with customer service preferred.

Pay

The pay range for this role is $15.99 - $20.44 Hourly.

Schedule

Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

Benefits

Comprehensive Medical, Dental, and Vision Insurance
Generous Retirement Plans (401(k) and Roth)
Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
Paid Time Off and Holidays
Top-Tier Mental Health and Wellbeing Resources
Associate Life Insurance (company-paid) & Supplemental Life Insurance
Company-Paid Short- and Long-Term Disability
Flexible Spending Accounts (FSA)
Health Savings Account (HSA)
Paid Parental Leave
Continuing Education Allowance (for Eligible Positions)
Back-Up Child and Elder Care & Family Support Resources
Fertility and Family Building Support
Digital Exercise Therapy
Voluntary Protection Benefits
Legal Plan
Identity Protection
Commuter Benefits
Three Free Optimum Wellness Plans for Pets
Exclusive Discounts