Veterinary Assistant-5233 PT

If you are a current associate, please apply through our internal career site by logging into Workday and accessing the Jobs Hub app or searching for Browse Jobs.

About the role

The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize productivity.
• Communicate with veterinarian, veterinary technicians, and all other associates to maintain patient flow.
• Provide professional, efficient, and exceptional service at all times, including performing or preparing procedures that do not require veterinarian or veterinary technician assistance.
• Complete preparatory work for procedures, ensure client and pet comfort, and monitor hospitalized or surgical pets as allowed by state practice acts.
• Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services, and other issues.
• Obtain relevant information and history from clients and maintain proper and complete medical charts.
• Ensure the safety of pets, clients, and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile, and organized treatment areas, exam rooms, and labs.
• Assist with surgery as applicable.
• Utilize technical skills to the fullest within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.
• Mentor other paraprofessionals in the hospital.
• Other job duties as assigned.

The Five Principles

• Quality - The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency - We use resources to the full, waste nothing and do only what we can do best.
• Freedom - We need freedom to shape our future; we need profit to remain free.

Requirements

• Certificate of completion from a NAVTA approved Veterinary Assistant program, or equivalent combination of education, training, and experience.
• High School Diploma or equivalent preferred.
• Must be able to perform all required skills of NAVTA approved veterinary assistant programs at a level to aid in the efficiency of the practice.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year of related experience required; customer service experience preferred.

Qualifications

Competencies

• Leadership: Action Oriented, Customer Focus, Listening, Peer Relationships, Personal Learning.
• Functional: Ensure medical quality, Effective communication, Drive for results.
• Functional Skills: Priority Setting.

Capabilities and Experience

• Ability to multi-task: Manages multiple tasks simultaneously; quickly and accurately shifts attention among tasks under distracting conditions without loss of accuracy or frustration.
• Communication skills: Reads, writes, and speaks fluent English, using appropriate grammar, style, and vocabulary. Demonstrates strong written and verbal communication skills.
• Organizational ability: Demonstrates a systematic approach in carrying out assignments, excels at turning chaos into order.
• Problem-solving skills: Identifies, analyzes, and solves problems; translates problems into practical solutions.
• Client service skills: Ensures the team provides attentive, courteous, and informative service; gains personal satisfaction from delivering great service.
• Intellectual ability: Accurately follows instructions delivered orally, in writing, or via diagrams; can provide directions.
• Mathematical ability: Ability to add, subtract, multiply, and divide; compute rate, ratio, and percent; convert units of measurement.
• Computer skills: Comfortably and confidently uses computers, specialized medical software, Microsoft Outlook, Word, and Excel.

Attitudes (Will Do)

• Initiative: Takes appropriate steps to find solutions; presents options to enhance processes; takes on additional responsibility.
• Integrity: Adheres to the values and ethics of Banfield Pet Hospital; exhibits honesty, discretion, and sound judgment.
• Cooperativeness: Willing to collaborate and compromise; shares relevant information promptly.
• Flexibility: Open to changing situations and opportunities; performs all assigned tasks.
• Independence: Able and willing to perform tasks without supervision when appropriate.
• Tolerance for Stress / Resiliency: Maintains a positive outlook; rebounds quickly from frustrations; maintains composure in stressful situations.

Special Working Conditions

• Ability to work at a computer for long periods.
• Confidence around pets (e.g., dogs, cats, birds, reptiles).
• Client needs and work volume may require more than 40 hours per week, including weekends and evenings.
• Must have mental processes for reasoning, memory, mathematics, and language ability (reading, writing, speaking English) to perform duties proficiently.
• Moderately high noise levels in the work environment.
• Requires sufficient ambulatory skills to perform duties; ability to stand, walk, stoop, kneel, crouch, and climb.
• Ability to lift, carry, and move up to 50 pounds.
• Good hand-eye coordination, arm-hand-finger dexterity, and visual acuity for operating equipment.
• Exposure to pets that may bite or scratch; occasional exposure to anesthesia, radiation, biological hazards, and medication/controlled substances.

Pay

The pay range for this role is $15.19 - $19.41 per hour. The specific rate is determined based on the candidate’s experience, skill level, education, and may vary depending on location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance: Coverage for essential medical, dental, and vision care.
• Generous Retirement Plans (401(k) and Roth): Company match to help build a secure financial future.
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs): Support for managing student debt.
• Paid Time Off and Holidays: Time off to recharge and celebrate personal days.
• Top-Tier Mental Health and Wellbeing Resources: Free coaching and counseling sessions to support overall wellbeing.
• Associate Life Insurance (company-paid) & Supplemental Life Insurance: Company-paid life insurance with the option to purchase additional coverage.
• Company-Paid Short- and Long-Term Disability: Financial protection in case of temporary or long-term disability.
• Flexible Spending Accounts (FSA): Pre-tax savings for healthcare and dependent care expenses.
• Health Savings Account (HSA): Tax-advantaged account for medical expenses.
• Paid Parental Leave: Time off for both birth and adoption.
• Continuing Education Allowance (for Eligible Positions): Financial assistance for professional growth.
• Back-Up Child and Elder Care & Family Support Resources: Support for unpredictable family care needs.
• Fertility and Family Building Support: Comprehensive support for fertility treatments and family-building options.
• Digital Exercise Therapy: Program designed to keep you active and healthy.
• Voluntary Protection Benefits: Coverage for hospital stays, critical illness, and accidents.
• Legal Plan: Affordable and accessible legal coverage.
• Identity Protection: Alerts and support for suspicious activity or identity theft.
• Commuter Benefits: Convenient and cost-effective commuting options.
• Three Free Optimum Wellness Plans for Pets: Preventive and general care for your pets.
• Exclusive Discounts: Savings on a wide variety of products and services.

Benefits eligibility is based on employment status. Full-time associates are eligible for all benefit programs (Student Debt Program available for full-time DVMs only); part-time associates are eligible for benefits marked with an asterisk (*).