Veterinary Administrative Assistant

Compassionate Care Meets Cutting-Edge Veterinary Medicine at Orchard Park Veterinary Medical Center Orchard Park Veterinary Medical Center, or OPVMC for short, has been a trusted name in veterinary care in the Western NY area for over 60 years. Our experienced veterinarians and medical staff are dedicated to providing exceptional care for every pet who works through our door. Since OPVMC provides services 24 hours per day, we are always looking for highly motivated and dedicated professionals who may be interested in joining our team. We offer competitive benefits including flexible schedules, paid time off, quality benefits, continuing education opportunities, special rate employee pet care, and more! Shift differentials are applicable for certain positions and shifts.

About the role

The Administrative Assistant provides comprehensive administrative and operational support to the Hospital Administrator and helps ensure the efficient day-to-day operation of the hospital. This position coordinates schedules, communications, projects, documentation, and hospital-wide initiatives while serving as a resource for managers, employees, veterinarians, and external partners. The right candidate will be highly organized, dependable, technologically proficient, and capable of managing multiple priorities in a fast-paced veterinary healthcare environment. Because this position regularly handles payroll, personnel, financial, and operational information, a high level of professionalism, discretion, and confidentiality is essential.

Responsibilities

• Provide administrative support to the Hospital Administrator, including calendar management, meeting preparation, correspondence, project tracking, and departmental follow-up.
• Assist with employee onboarding, recruitment, training records, compliance requirements, timekeeping, leaves of absence, and separation processes.
• Coordinate veterinarian schedules, PTO, continuing education, relief coverage, travel, and related logistics.
• Maintain confidential personnel, payroll, operational, and compliance records.
• Develop and organize SOPs, forms, tracking tools, shared documents, and filing systems.
• Coordinate meetings, interviews, employee events, hospital programs, vendors, administrative ordering, and IT requests.
• Prepare and distribute internal communications, reports, presentations, and educational materials.
• Support staff recognition, engagement activities, training programs, and hospital-wide initiatives.
• Assist the Community Engagement Manager with communications, website updates, social media, and branded materials as needed.
• Monitor deadlines, identify potential concerns, and promptly escalate time-sensitive matters to the Hospital Administrator.
• Maintain professional communication and protect the confidentiality of employee, client, patient, financial, and business information.
• Perform other administrative and operational duties as assigned.

Qualifications

Education and Experience

• Bachelor’s degree in business administration, healthcare administration, communications, human resources, or a related field preferred.
• Previous experience in an administrative, executive support, office management, or similar position required.
• Experience in a veterinary, healthcare, or fast-paced service environment preferred.
• Experience supporting human resources, payroll, scheduling, or operational processes.
• Strong proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience with Canva or a similar design platform.
• Technologically proficient and comfortable learning new systems and software.
• Exceptional organizational and time-management skills.

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