Veterans Services Representative

Agency: Department of Veterans Services, McGuire VA Medical Center, Richmond, Virginia

Hiring range: $52,162–$56,890 (Pay Band 4)

About the Role

Serve Virginia’s veterans, their dependents, and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice. Advocate for and assist veterans and their dependents in the preparation, presentation, and prosecution of all lawful and ethical veterans claims for benefits to which they are entitled. Educate veterans and dependents on the services and benefits offered by Virginia and the federal government.

Responsibilities

• Interpret complex laws and regulations and apply them to casework.
• Communicate effectively, both orally and in writing, with veterans, dependents, and stakeholders.
• Provide customer service and public speaking in community-outreach settings.
• Perform overnight travel and regular community outreach, including some weekends or holidays.

Requirements

• Knowledge of laws and regulations pertaining to veterans’ benefits is preferred.
• Experience with the military and/or military veteran communities.
• Ability to interpret complex laws and regulations and apply them to casework.
• Strong customer service and public speaking skills.

Additional Considerations

• A new probationary period will be required for all new Benefits employees who have not completed and currently maintain USDVA Accreditation, regardless of prior state probationary status.
• REAL ID is required for employment as part of the federal prerequisites for USDVA Accreditation.

Benefits

Comprehensive benefits package available through the Commonwealth of Virginia.

Pay

$52,162–$56,890 annually.