Veterans Services Officer, DMVA

Are you ready to support Pennsylvania veterans and their families with meaningful guidance? The Veterans Services Officer role with the Department of Military and Veterans Affairs offers a rewarding chance to assist veterans and their families as they navigate important benefits and services. Join a mission-focused team committed to serving those who served our nation.

About the role

This role combines outreach, claims assistance, and advocacy to ensure veterans receive essential benefits and services.

Responsibilities

• Claims Management: Manage veteran claims by preparing applications, gathering evidence, and reviewing decisions
• Advocacy Support: Guide veterans and beneficiaries through state and federal benefits processes
• Regional Outreach: Travel within the region to conduct outreach, attend events, and collaborate with partners
• Public Engagement: Share information through multiple channels and speak to groups about veterans programs
• Program Records: Maintain accurate databases, update materials, and assist with program development
• Legislative Input: Provide guidance on issues that impact veterans in the assigned region

Schedule

• Full-time employment, 37.5 hours per week
• Work hours are 8:15 AM to 4:30 PM, Monday - Friday, with a 45-minute lunch
• Home Headquartered: This position is home headquartered. You must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania

Requirements

• One year as a Veterans Services Specialist, DMVA (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Five years of experience in analyzing and determining individuals' eligibility for public benefits or services programs; or
• One year of experience in analyzing and determining individuals' eligibility for public benefits or services programs and a bachelor's degree in human services, business administration, public administration, or a related field; or
• An equivalent combination of experience and training
• Valid Pennsylvania non-commercial class C driver's license or equivalent
• Valid accreditation by the U.S. Department of Veterans Affairs as a veterans service officer or eligibility for accreditation within one year from the date of employment
• Must reside in or be willing to relocate to the Region 5 area (Berks, Bucks, Chester, Dauphin, Delaware, Lancaster, Lebanon, Lehigh, Montgomery, Northampton, Philadelphia, Schuylkill, and York counties) to support travel within the region at least 3 days per week
• Valid federal or state-issued photo ID and pass a favorable NCIC screening for admittance to Fort Indiantown Gap
• Able to perform essential job functions

Preferred Qualifications

• Completion of a period of military service in a branch of the United States Armed Forces and separation under honorable conditions
• Experience with veterans benefits and services programs
• Experience in identifying available or potential resources that can provide veterans with services
• Experience using data to determine benefits eligibility
• Experience identifying and promoting veteran benefits and services to the public, community partners, and federal, state, and local providers through formal or informal meetings, events, consultations, and speaking engagements
• Willingness to travel which may require overnight stays on short notice
• Experience in marketing and planning shows and working with exhibitions

A conditional offer of employment will require submission of criminal history reports.