Veteran Support Advocate, Harrisburg Veterans Village, Homeless Veteran Program

About the role

The mission of the Tunnel to Towers Foundation is to honor the sacrifice of firefighter Stephen Siller who laid down his life to save others on September 11, 2001, and to honor our military and first responders who continue to make the supreme sacrifice of life and limb for our country. The Foundation is committed to eradicating homelessness amongst our veterans. This role involves providing individual and group support focused on self-help, reintegration, and empowerment tools in the community.

Responsibilities

• Assist participant Veterans in their transition back into the community by supporting their independence, personal growth, and use of self-directed tools for success.
• Help Veterans access and navigate community and internal resources.
• Provide individual and group support focused on self-help, reintegration, and empowerment.
• Observe behaviors that might indicate difficulty adapting (e.g., missed assessment appointments, failure to attend or maintain abstinent, risk to self or others, disruptive behavior), complete appropriate documentation, and report concerns to the supportive housing team in a timely manner.
• Maintain a visible and supportive presence within the facility by conducting routine walkthroughs, monitoring common areas, and tracking participant and guest activity to ensure a safe and respectful living environment.
• Monitor and problem-solve office and program participant issues independently/collectively.
• Submit all program documentation promptly.
• Implement crisis management strategies when necessary to ensure safety.
• Collaborate with multidisciplinary teams, including Case Managers, Veteran Services Licensed Clinician, and others, to coordinate care.
• Maintain accurate documentation of Veteran interactions and progress according to Foundation policies.
• Attend staff meetings and ongoing trainings.
• Collaborate closely with emergency services as required to de-escalate and respond to crises.
• Provide shift coverage as needed to ensure 24/7 facility operations, including evenings, weekends, and holidays.

Qualifications

• Minimum of High School Diploma or GED required and two years’ experience in the social services or human services field.
• Strong organizational and design skills.
• Excellent communication and interpersonal abilities.
• Detail oriented.
• Ability to multitask multiple projects.
• Ability to collaborate and coordinate with multidisciplinary teams, including Behavioral health professionals, case managers, and community organizations.
• Candidates must successfully complete a two-week training program, which includes, but is not limited to, the following topics: Reducing Stigma, Mental Health First Aid, CPR/NARCAN Training, etc.
• Proficient in Microsoft Office/Google Suite (or equivalent).
• Veterans are encouraged to apply and contribute their valuable experience.
• Pre-employment screening, including a background check, is required.

Working conditions

Special working conditions may include a change in days worked, shift hours, and/or working conditions (outdoors or other locations) when participating and assisting in special events needed.

Pay

$55,000 – $65,000