Vetco Clinic Lead (Driving Role) Training Provided

About the Role

This position serves as the field team lead, providing functional direction to field staff and acting as the primary point of escalation for customer, vet, or store partner issues. The role also involves driving company vehicles to vaccination clinics and ensuring overall performance and operational compliance during clinic days.

Responsibilities

• Provide functional direction and supervision to the field team.
• Perform all clinic team roles effectively and provide coaching where necessary.
• Safely operate company vehicles to and from clinic locations and the office.
• Lift up to 40 lbs.
• Manage difficult customer situations, including pet incidents (bites, reactions, and emergencies).
• Liaise with leadership at clinic locations to determine optimal clinic setup and crowd management.
• Ensure all clinic processes are followed and paperwork is accurately completed.
• Facilitate a sales environment by leading targeted discussions during daily commutes.
• Handle daily revenues, including deposits to the safe or bank.
• Assist customers with paperwork for accurate medical records.
• Manage crowd control, clean up pet waste, and handle disruptive pets.
• Offer discounts to customers experiencing unpleasant experiences.
• Load and unload equipment and supplies from company vehicles safely.
• Assist in training new partners according to the training plan.
• Communicate Vetco medical recommendations, booster schedules, and products.
• Build cooperative relationships with store management.
• Present report cards and site reports to the Manager on Duty (MOD) at the end of each clinic.
• Ensure clinic areas are clean and free of trash, sharps, equipment, and supplies before departure.
• Notify stores in advance if the clinic team is running late.
• Reconcile equipment and supplies at the end of each clinic and day.
• Escalate clinic issues to the Market Manager, Store Manager, and/or Vetco Customer Service.
• Complete all paperwork and checklists accurately.
• Restock rig supplies and product bins at the end of the day.
• Participate in company and sponsor-facilitated training.
• Complete Clinic Lead reports for each shift.

Qualifications

• Ability to perform all clinic job roles.
• Outstanding customer service skills and aptitude for basic sales techniques.
• Interest in animals and a professional appearance and demeanor.
• Leadership qualities and/or experience.
• Ability to operate company vehicles.
• Effective communication and leadership skills to resolve difficult situations independently.
• Comfort in handling and restraining animals within company policy.
• Existing partners must be in good standing.

Work Environment

• Majority of duties conducted indoors.
• Passenger vehicle travel required to commute to work locations; overnight travel may be required in some locations.
• Physical demands include bending, kneeling, moving equipment (up to 40 pounds), and standing for long periods, with potential risk of injury if improper procedures are followed.

About Petco

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years. With a team of 29,000+ strong, we nurture the pet-human bond in over 1,500 Petco stores across the U.S., Mexico, and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. Since 1999, Petco Love has helped find homes for approximately 7 million animals through in-store adoption events and supports thousands of local animal welfare groups nationwide.