Vetco Clinic Lead

About the role

This position serves as the field team lead and provides functional direction to field staff and primary point of escalation for customer, vet or store partner issues. This position also serves as a driver of company vehicles to vaccination clinics and is responsible for overall performance and operational compliance of the day’s clinics.

Responsibilities

• Provide functional direction and supervision to field team.
• Able to effectively perform functions of all clinic team roles and provide coaching and functional direction to individuals in these roles where necessary. May be responsible for filling one or more of these roles at a time.
• Safely operate company supplied vehicle to and from clinic locations and office, when assigned as driver.
• Able to lift up to 40lbs
• Effectively communicate with customers and business partners to manage difficult customer situations, including pet incidents (bites, reactions and emergency situations).
• Liaise and partner with leadership at clinic locations to determine optimal clinic location, crowd management practices, and manage any issues that arise during clinic.
• Ensure all clinic processes are followed and necessary clinic paperwork is filled out accurately and completely.
• Facilitate sales environment among team by leading targeted discussion topics during daily commute

Requirements

• Must be able to perform all clinic job roles.
• Possess outstanding customer service skills, an aptitude for basic sales techniques and an interest in animals, as well as a professional appearance and demeanor.
• Hold leadership qualities and/or experience.
• Be able to operate company vehicles.
• Able to effectively communicate, provide functional direction and leadership to team and resolve difficult situations independently.
• As direct contact with animals is required, must be comfortable handling and restraining animals within company policy.
• Existing partners applying must be in good standing.

Qualifications

• Must be a licensed veterinarian.
• Experience in veterinary medicine and customer service preferred.
• Ability to operate company vehicles.
• Excellent communication and problem-solving skills.
• Comfortable working with animals.

Skills

• Customer service skills
• Basic sales techniques
• Leadership qualities
• Vehicle operation
• Animal handling

Benefits

Not specified

Pay

Not specified

Schedule

Not specified

Company

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.