Vet Clinic Retention Associate
About the role
The Customer Retention team is responsible for maintaining and strengthening existing relationships with our vibrant community of veterinary professionals. This role constitutes a vital piece of the overall customer experience journey, so candidates will work closely with both the Customer Experience team as well as the Sales & Growth team.
Responsibilities
- Strategically identify clinics who may be slipping away as an active customer
- Perform proactive outreach to clinics predominantly via phone in addition to email, live chat, and video conference
- Train, educate, and develop existing Vetcove users so they may engage on the Vetcove platform more deeply and meaningfully
- Field concerns and objections in a level-headed and compassionate manner
- Create engaging content that educates and supports all veterinary professionals, including doctors, veterinary technicians, and inventory specialists
- Engage in highly analytical and critical thinking to best understand the flow of clinics in and out of our active user base
- Solicit feedback from our customers in order to understand how we can better evolve our platform and proactively field any objections clinics may have to using Vetcove
- Work cross-functionally to provide our customer experience team, sales and growth team, as well as our engineering team with information on feature requests and recommendations for enhancements to our tools
- Help to continuously develop and expand processes in order to streamline customer retention workflows and strategies
Requirements
- Bachelor's Degree
- 1-3 years of relevant, customer-facing work experience
- Excellent written and verbal communication skills
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to help our customers succeed
- A positive attitude and one-for-all team mentality
- Ability to give highly engaging presentations and demos
- Experience on tech platforms a plus
- Veterinary Industry experience strongly preferred
Qualifications
- Proactive self-starter who thrives in a team environment
- Willing to go the extra mile to ensure all concerns are addressed
- Passionate about helping others and empathetic, resilient, and tenacious
Skills
- Outbound calling
- Email campaigns
- Live chat
- Video conferencing
- Collaborative content creation
- Highly analytical and critical thinking
- Customer feedback solicitation
- Process development and streamlining
Benefits
- 100% remote within the US
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office setup
- Bi-annual company retreats
- Open vacation policy
- Monthly team events
Pay
The typical base pay range for this role across the U.S. is: $50,000/year - $75,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $70,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.
Schedule
Full-time role
Application
To apply, please submit your application through Vetcove’s Careers Page. The application deadline is July 1st, 2026. Please note we are unable to sponsor work visas at this time.