Vessel Operations and Customer Success Lead
Sea Machines Robotics · Boston, MA · 2 wk ago
On-siteAnalystFull-time
Key Responsibilities
- Safely operate company vessels during testing, demonstrations, customer trials, and training.
- Conduct pre-departure inspections and ensure vessels are ready for operation.
- Monitor vessel systems, propulsion, navigation equipment, and autonomous control systems during operations.
- Execute test plans and operational procedures while collecting accurate test data.
- Aid engineers with integration, commissioning, and validation of new hardware and software.
- Identify, troubleshoot, and document vessel or system issues encountered during operations.
- Support launch, recovery, transport, and storage of vessels and equipment.
- Cook with regulatory agencies, marinas, ports, and support vessels when required.
- Ensure compliance with all USCG regulations and company safety procedures.
- Assist with customer demonstrations, training events, and field deployments.
- Travel domestically and internationally to support vessel operations and customer projects.
Qualifications and Skills
- USCG Merchant Mariner Credential
- 3+ years operating commercial or government vessels
- Strong knowledge of navigation, seamanship, COLREGS, and marine safety
- Experience operating vessels in varying weather and sea conditions
- Mechanical aptitude and ability to troubleshoot marine systems
- Comfortable using marine electronics including GPS, radar, AIS, and chart plotters
- Excellent communication and documentation skills
- Valid passport and willingness to travel up to 40%
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance