Vertical Enablement Team Lead

About the role

This leader will report to the Customer Success Management (CSM) Lead and will be responsible for:

• Leading and participating in a team of industry SMEs to support Client Partners, sales, and marketing staff
• Creating and delivering proper messaging and solutions that correctly speak to the customer and their vertical
• Keeping abreast of emerging trends and issues facing the industry to help identify unmet customer and market needs
• Creating and delivering a training curriculum to the PO team and organization, to ensure that vertical knowledge is built across the organization

Qualifications

• Experience organizing training initiatives for departments within the company
• Instructional experience in a group business setting preferred
• Confidence and skillful negotiating skills
• Strong organizational skills to give the team direction
• Excellent communication skills, both written and verbal
• Ability to effectively mentor and train more junior team members
• Able to use data to improve a team’s operational efficiency
• Prior management experience is a plus

Responsibilities

• Managing the day-to-day activities of the team
• Motivating the team to achieve organizational goals
• Developing and implementing a timeline to achieve performance targets
• Delegating tasks to team members as appropriate
• Conducting training of team members to maximize their potential
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills
• Conducting quarterly performance reviews
• Contributing to the growth of the company through a successful team
• Creating a pleasant working environment that inspires the team