Verizon Network and Technology: Business Intelligence Summer 2027 Internship

About the role

At Verizon we power and empower how people live, work and play by connecting them to what brings them joy. Our V Team is a community that anticipates, leads, and believes listening is where learning begins. As an intern you’ll gain broad exposure across our AI‑first ecosystem, with high‑performing interns considered for an elite developmental rotational program. We seek future‑focused builders who combine technical AI fluency with an innate drive to grow — agile problem solvers who think in systems, leverage data, streamline complex processes, break down silos, influence cross‑functional teams, build lasting trust, and navigate AI ethics with a customer‑first lens while collaborating with mentors across business units to shape the future of tech.

Responsibilities

• Support core business enablement and process evolution for Fiber Engineering & Operations (FE&O).
• Embedded within Center Operations Agile Transformation teams to optimize capabilities for Tier 1 Repair Fiber Solution Center, Tier 2 Network Technicians, and Dispatch Operations.
• Plug directly into an active, mid‑flight Agile scrum team, picking up backlog items to analyze customer friction, map journey events, and fine‑tune agentic AI capabilities across support layers and channels.
• Work across applications such as GECX, GCP, Looker, ConvoIQ, and Tableau.
• Synthesize customer interaction transcripts and LLM performance logs to drive backlog priorities and optimize the agentic network.
• Hybrid internship based out of Irving, TX with a defined work location that includes work‑from‑home and assigned office days set by your manager.
• Relocation assistance may be available if required.
• Participate in the Intern Marquee event in Basking Ridge, NJ — a multi‑day in‑person experience for structured networking and inspiration from top executives.

Requirements

• Currently enrolled in a Bachelor’s degree program with a graduation date between December 2027 and June 2028, and in good academic standing.
• Able to participate in a full‑time, hybrid, 10‑week (temporary) internship between June 2027 and August 2027.
• Authorization to work in the United States without restrictions or need for future sponsorship.
• Willing and able to travel.
• Willing and able to relocate.
• Demonstrate agile, clear, and persuasive written and verbal communication.
• Experience with advanced predictive analytics & data architecture, including transitioning systems from historical reporting to