Verizon Consumer Group: Customer Experience Summer 2027 Internship

About the role

At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We drive innovation, creativity, and impact. Our V Team community anticipates, leads, and believes listening is where learning begins. In crisis and celebration, we come together—lifting communities and building trust. As an intern, you’ll gain broad exposure across our AI‑first ecosystem, work on real‑time projects, and may be considered for the elite developmental rotational program.

Responsibilities

• Conduct end‑to‑end customer journey friction analysis across digital and physical touchpoints to identify pain points and optimization opportunities.
• Partner with product management, operations, and technology teams to support the design and deployment of seamless omnichannel solutions.
• Gather, synthesize, and interpret customer feedback, behavioral data, and operational metrics to advocate for customer‑first enhancements.
• Participate in a hybrid internship based out of Basking Ridge, NJ, with a defined work location that includes work‑from‑home and assigned office days set by your manager.
• Attend the Intern Marquee event in Basking Ridge, NJ—a multi‑day in‑person experience for structured networking and inspiration from top executives.

Requirements

• Currently enrolled in a Bachelor’s degree program with a graduation date between December 2027 and June 2028, and in good academic standing.
• Ability to participate in a full‑time, hybrid, 10‑week (temporary) internship between June 2027 and August 2027.
• Authorization to work in the U.S. without restrictions or need for future sponsorship.
• Willing and able to travel.
• Willing and able to relocate (relocation assistance may be available if required).
• Demonstrate agile, clear, and persuasive written and verbal communication.
• Have demonstrated work or project expertise in designing frictionless, end‑to‑end customer or user journeys powered by dynamic pricing, predictive value realization, or complex MarTech stacks.

Qualifications

• Current enrollment in a Bachelor’s degree program in Business Administration, Marketing, Human‑Computer Interaction (HCI), Product Management, Data Analytics, or a related field.
• Business, financial & data acumen, including tools such as Google Workspace, Microsoft Office, Miro, or Jira.
• Familiarity with customer journey mapping tools, design thinking frameworks, or omnichannel service delivery models.
• Knowledge of product management concepts, user experience (UX) research methodologies, or process flow mapping.
• Demonstrated experience driving cross‑functional projects, applying systems thinking, data‑backed reasoning, and process simplification to solve complex problems and streamline workflows across matrixed teams.
• A track record of rapid skill acquisition and entrepreneurial initiative, with proven ability to leverage technical/data literacy (including AI tools) to adapt to shifting priorities, influence, and deliver customer‑centric outcomes.

Skills

• Google Workspace, Microsoft Office, Miro, Jira
• Customer journey mapping tools, design thinking frameworks, omnichannel service delivery models
• Product management concepts, UX research methodologies, process flow mapping
• Technical/data literacy, including AI tools
• Systems thinking, data‑driven reasoning, agile communication

Benefits

• Eligibility to participate in Verizon’s robust 401(k) Savings Plan with a dollar‑for‑dollar company match on the first 6% of contributions.
• Holiday pay,