Verifying Official-Part-Time/On-Call
Strategic Resources, Inc. (SRI) is an international, ISO 9001/20000/27001 Certified, CMMI Level 3 Rated full-service provider with over 38 years of experience in the Federal, Military, and Commercial Marketplaces.
About the role
Responsible for accountability, control, verification, and issuance of military identification cards and Common Access Cards (CAC) for active-duty military, Reserve and National Guard members, military retirees, family members and dependents, and other eligible recipients. The incumbent must pass requirements for Verification Official certification, manage self toward achievement of higher-level objectives, and work reliably with normal supervision.
Responsibilities
- Controls and issues identification tags and Geneva Convention Cards to military members, deploying civilian employees, and other eligible recipients.
- Screens Soldiers, family members, and dependents for purpose of visit.
- Briefs Soldiers and family members on policies and procedures.
- Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS).
- Performs all ID Card and CAC issuance related tasks including research and review of source documents, verification of eligibility, and discussion of entitlements as defined in AFI 36-3026(I) and the RAPIDS Training Guide.
- Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible Government employees.
- Performs routine maintenance on computers and printers, such as changing ribbons, adding toner and developer, and cleaning printers.
- Revises and prints correspondence in the proper format under applicable regulations and guidelines.
- Prepares weekly and monthly reports of work and work activities.
Requirements
- At least one year of experience in a customer service environment, preferably in a Human Resources related position.
- Ability to work at an accelerated pace.
- Must obtain a favorable criminal background check and security investigation.
- US Citizen.
- Proficient in English, both written and oral.
- Proven customer service skills.
- Proficient in Microsoft Office software applications including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer 7 or above.
- Proficient in the use of basic office equipment such as computers, copiers, fax machines, and scanners.
- Must successfully complete RAPIDS certification within seven business days after being hired.
- Type 25 words per minute.
- Previous CAC or similar Government contract employment experience is a plus.
- Familiarity with the military is desirable.
Work Environment and Physical Demands
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to use hands to handle, feel, or touch; reach with hands and arms; talk and hear.
- The employee is regularly required to stand, walk, sit, climb or balance, and stoop, kneel, crouch, or crawl.
- The employee is regularly required to lift up to 10 pounds.
- The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Schedule
Hours of operation vary by location, but most locations are open from 7:30 am to 4:00 pm local time, Monday through Friday.