Venue Technician - Chicago

Key Areas of Responsibility

• Carry out routine checks and basic maintenance on all key technical systems to ensure optimal performance and minimal downtime.
• Troubleshoot minor issues, escalate more complex problems when needed, and help ensure that all equipment is ready to deliver a seamless guest experience at all times.
• Assist with the setup, testing, and monitoring of systems in coordination with the Technology Manager and external tech partners.
• Aid in the daily upkeep of the venue, including lighting checks, touch-up painting, basic repairs, and cleanliness inspections.
• Report any issues needing further attention and work with the Facilities team to ensure a safe, clean, and well-maintained environment.
• Keep the Technology Manager updated on technical or facility-related issues. Accurately log incidents, maintenance activity, and any repairs or replacements completed.
• Train and guide team members on the correct use of simulators and basic troubleshooting steps. Provide frontline support during busy periods or events.
• Aid in event setup and support audio/visual requests as needed.
• Monitor usage of technical supplies and equipment, restock essential items, and assist with inventory checks. Report low stock or equipment needs to the Technology Manager.
• Carry out basic audits and regular system checks to ensure equipment is functioning safely and reliably. Report findings and follow up on issues as directed.

Facilities Support

• Absorb and report any issues needing further attention.
• Work with the Facilities team to ensure a safe, clean, and well-maintained environment.

Skills Required

• Experience: At least one to two years of hands-on technical support experience in a customer-facing, fast-paced environment (e.g., hospitality, events, entertainment, or leisure).
• Technical Operations: Comfortable working with AV systems, simulators, or interactive technology, with the ability to troubleshoot and resolve issues efficiently during live operations.
• Team Collaboration: Strong team player with good communication skills; able to take direction, support colleagues, and work closely with management and external partners.
• Attention to Detail & Organization: Reliable, detail-oriented, and able to manage multiple tasks while maintaining a high standard of work and safety in a busy venue.
• Pursue Excellence: Positive Energy, Integrity, and Team Spirit.

Basic Physical Requirements

• Frequent sitting for short periods of time.
• Occasional talking via Cloud Based video conferencing and the phone.
• Constantly hearing and manipulating objects.
• Occasionally lifting to 10 pounds constantly and up to 50 pounds as required.
• Twisting and reaching frequently.
• Grasping objects to move or manipulate constantly.
• Working in hot then cold environments for extended periods of time.
• May inadvertently bump into team members in a relatively small work area.
• Standing and walking for extended periods of time.
• Frequent hand washing and sanitation required.
• The ability to use knives, slicing equipment, and other food preparation equipment.
• Communicate with Guests and other Team Members and manipulate handheld and desktop devices.

Salary

$20 - $24 per hour