Venue 1 AM Host/Hostess

About the Role

To greet and seat guests in the dining room, answer the telephone, and take reservations in a professional and courteous manner. Occasionally back up In-Room Dining by taking orders.

Responsibilities

• Arrive at scheduled start time in appropriate uniform and ready for work (uniform must be neat and pressed).
• Collect and set up any necessary equipment to perform job.
• Make floor plans.
• Complete all opening and closing side work duties.
• Seat guests in the dining rooms.
• Make reservations for guests in a proficient and professional manner.
• Know basic items on all menus and wine lists.
• Keep work station clean at all times.
• Read all memos.
• Answer telephones properly.
• Operate ResPak in proficient manner.
• Maintain a positive and professional attitude towards guests and co-workers.
• Report to Restaurant Manager before ending work shift.
• Act as an ambassador of Enchantment by speaking positively of the Resort at all times.
• Foster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfaction.
• Take orders for In-Room Dining in a complete and timely fashion as necessary.
• Know resort layout.
• Work efficiently and as a team.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• Must work well with or without direct supervision.
• Must be neat and well-groomed at all times.
• Must be flexible, self-motivated, positive, and have a professional attitude towards guests, co-workers, and management.
• Must maintain current food handler’s certification.
• Prior host/hostess experience desired.
• English skills necessary to communicate with guests.
• Computer skills helpful.
• Superior phone skills and a service-oriented, pleasant phone personality.

Physical Requirements

• Lifting & carrying up to 45 lbs.
• 50% Walking.
• 10% Bending & lifting.
• 40% Standing.
• Hearing and manual dexterity.
• Distance vision 1-3 feet.