Vendor Relationship Representative II

Lessen is the tech-enabled, end-to-end property service provider transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services.

About the role

The Vendor Relationship Representative II supports the department by facilitating, developing, and contributing to effective relationships with suppliers and vendors. This role works with general supervision.

Responsibilities

• Develop and maintain positive vendor relations to ensure superior customer satisfaction
• Receive and handle customer calls and email requests for services
• Manage the scheduling and completion of all services assigned by customers
• Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
• Identify, research, and resolve customer issues using the company’s web-based systems and databases
• Source new vendors to perform required services, as needed
• Resolve or escalate all disputes or unsatisfied service confirmations
• Maintain open communication with vendors in a manner that adheres to all contracts and agreed-upon scope of work throughout the duration of the relationship
• Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person
• Enter information into our database and ensure consistency and accuracy
• Educate clients on the benefits of the Lessen service offering
• Resolve most/all client and Affiliate issues without escalation
• Remain on the queue and address all requests
• Provide creative solutions to meet client needs and maximize value
• Contribute to special projects and continuous improvement initiatives, as requested by Operations management or the client
• Provide management with recommendations for changes in procedures, as needed
• Foster a positive team environment
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned

Requirements

• Associate’s Degree or equivalent work experience (0-2 years)
• Previous experience in a Customer Service role preferred
• Customer Service – Proficient
• Verbal Communication – Proficient
• Written Communication – Proficient
• Teamwork – Proficient
• Relationships – Proficient
• Organizational Awareness – Proficient
• Learning Agility – Proficient
• Problem Solving – Proficient
• Process Orientation – Proficient
• Prioritization – Proficient

Pay

$15.87 - $20.63 an hour

Benefits

• Competitive compensation
• Health, Dental, Vision, Life, Disability options
• 401K retirement savings plan
• Paid vacation, federal and floating holidays
• Maternity/Paternity Pay
• Career advancement opportunities
• All the tools you'll need to be successful