Vendor Relationship Manager - Security

Responsibilities

• Establish, develop, and maintain effective relationships with key business stakeholders, vendors, internal teams, and senior management
• Develop and implement approach strategies for contracts with vendors to ensure Security receives affordable, minimal-risk services
• Ensure all purchases meet the Security-established approval processes
• Stay up to date on the latest trends and best practices regarding Security vendor oversight
• Maintain SharePoint requirements, respond to intake requests within response SLA expectations, and maintain updated work in progress
• Vendor Management Activities can include but are not limited to:
• Assist with market research and identification of potential vendors
• Engage PVM for NDAs for initial consultations
• Organize and facilitate vendor product demos
• Partner with PVM to request quotes for services, using competitive practices to ensure value for money
• Develop and maintain rapport with Vendor POCs
• Ensure contract renewals are timely, and new contracts are executed efficiently
• Ensure adherence to all standards and requirements
• Monitor and manage vendor performance by providing ongoing feedback to vendors
• Manage vendor Service Level Agreement commitments, as well as all contractual obligations
• Execute remediation management for vendor performance deficiencies
• Facilitate vendor calls and onsite meetings as needed
• Develop and maintain dashboards, metrics, and vendor scorecards to aid in vendor management reviews
• Initiate corrective actions when necessary to replace vendor and/or vendor resources due to underperformance
• Act as liaison between PVM and Security business customers
• Submit PVM intakes on behalf of Security teams as requested
• Help business unit teams prepare for all required risk review due diligence exercises
• Attend weekly status meetings with PVM representatives
• Partner with PVM on contract negotiations, NDA requests, and sourcing processes

Qualifications

• Bachelor’s degree in business, finance, or related field, or the equivalent combination of education, training, and experience
• Experience in supply chain, procurement, and vendor management processes, procedures, and industry best practices
• Expert knowledge of contract terminology
• Considerable experience in establishing and enforcing vendor contracts and service level agreements
• Extensive skill in project management to include establishing and leading project teams
• Considerable experience in contract monitoring and issue resolution
• Advanced organizational skills and the ability to handle multiple tasks simultaneously with a high degree of accuracy
• Advanced skill in resolving conflicting requests and meeting changing requirements
• Advanced skill in presenting findings, conclusions, alternatives, and information clearly and concisely
• Advanced in the use of PC’s and related business software packages
• Advanced verbal and written communication skills