Vendor Manager

About the Role

Texas Capital is seeking a seasoned professional to establish and maintain strategic relationships with third-party vendors, ensuring optimal performance, compliance, and value delivery. This role is crucial in managing vendor relationships, driving cost optimization, and supporting the bank's digital transformation goals.

Responsibilities

• Establish and maintain strategic relationships within the business to manage all third-parties through regular performance reviews, goal-setting discussions, and expectation alignment sessions.
• Analyze vendor performance metrics, platform reliability, and contractual compliance using data-driven methods; conduct periodic assessments and reviews to ensure adherence to established agreements.
• Assist in the negotiation of vendor contracts including licensing, pricing structures, implementation timelines, and service level agreements; ensure all terms align with company policies and data security standards.
• Monitor third-party technology and risk with appropriate parties to ensure successful delivery against contractual obligations and implement remediation strategies for compliance gaps or performance deficiencies.
• Serve as a customer-focused point of contact to address vendor-related complaints, platform outages, delivery delays, and contractual disputes; develop solutions that maintain positive relationships while protecting Firm interests.
6. Identify and implement cost-saving initiatives and value optimization opportunities across the vendor portfolio; maintain awareness of emerging fintech solutions and competitive alternatives.
• Partner with technology, legal, finance, and operations teams to ensure vendor relationships support digital transformation goals and maintain compliance with internal policies and external regulations.
• Apply strong analytical skills to evaluate vendor performance data and market trends; develop technology sourcing strategies aligned with corporate innovation goals and provide recommendations for portfolio optimization.
• Identify complex vendor-related challenges and implement data-driven solutions; provide proactive recommendations to enhance vendor capabilities and service delivery.

Skills

• Demonstrated ability to drive cost optimization initiatives with measurable results.
• Highly analytical and data-driven approach to decision-making.
• Experience with third-party risk management frameworks, data security, and compliance frameworks.
• Customer-oriented mindset with a track record of building strong stakeholder relationships.
• Self-driven, results-oriented professional who thrives in a fast-paced, evolving technology environment.
• Excellent written and verbal communication skills.
• Ability to provide clear guidance and mentor.

Requirements

• Bachelor's degree in business administration, supply chain management, or a related field (Master’s degree preferred).
• Banking or financial services industry experience.
• 10+ years of IT vendor and relationship management experience, including Strategic Sourcing and technology operations.
• CPSM or Six Sigma certification preferred.
• Vendor lifecycle management experience required.

Benefits

Texas Capital provides a variety of benefits to colleagues, including:

• Health insurance coverage
• Wellness program
• Fertility and family building aids
• Life and disability insurance
• Retirement savings plans with a generous 401K match
• Paid leave programs
• Paid holidays
• Paid time off (PTO)

Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks.