Vendor Brand Specialist, Macallan (Part-Time)

What you'll be doing?

• Deliver a seamless customer experience as exceptional people delivering an exceptional product, building customer loyalty and relationships
• Selling via the Best Customer Experience
• Assist customers in selecting, purchasing, and refunding merchandise
• Demonstrate excellence in customer service during complete customer transactions
• Identify customer's temperaments and recommend products that suit their style
• Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate
• Affiliate with other sales staff in peak periods to ensure customers in all areas are attended to promptly, with waiting time reduced to the minimum
• Ensure floor presentation meets or exceeds brand and DFS requirements
• Maintain reasonable stock levels of all merchandise in the department
• Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate
• Affiliate with the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow

Requirements

• High School diploma or equivalent, or an equivalent combination of education and work experience sufficient to perform the essential functions of the job
• 1-3 years of experience in premium spirits sales, luxury retail, or hospitality, with knowledge of whiskey categories and demonstrated ability to drive sales through tastings, storytelling, and personalized recommendations
• Proficient with handling a POS register machine
• Able to work in a fast-paced, high pressure environment
• High energy level, have a positive approach to job and group responsibilities
• Able to work flexible hours / shifts, including weekends, nights and holidays
• Able to work overtime hours when necessary
• Fluency in English language and other language(s) as required by location
• Secondary language speaking beneficial, but not required

Pay

This is part-time hourly non-exempt, union position with a starting pay rate of $24.50 per hour, not including eligible commission and benefits.