Vehicle Technicians Needed!

About the role

Our Bradford based international client seek a number of experienced Level 3 Vehicle Technicians/Mechanics to join their expanding motor claims team as a Technical Claims Specialist. This role offers the opportunity to come off the tools and carve out a fantastic career within motor insurance using your expert technical skills.

Responsibilities

• Deal with claims and incoming telephone enquiries received from customers, dealerships and end users, providing a consistently superior customer service levels at all times by meeting or exceeding customer expectations.
• Use expert technical knowledge to authorise claims and negotiate claims payments for mechanical breakdown, parts and labour rates, which can often involve very high values.
• Ensure all telephone claims are processed proactively and efficiently within the limits of authority and in line with company policy and ensure claimants are informed of the status of the claim - where a claim is rejected or adjusted.
• Where requested, process claims payments within the limits of authority and in line with company policy and the terms and conditions of the product.
• Deliver a consistently superior customer experience, ensuring that all customer needs are met, all questions are answered and that the customer fully understands decisions.
• Conform to all company policies in force at all times.

Requirements

• Hold a City & Guilds/NVQ Level 3 certificate or equivalent in Motor Vehicle Engineering (Essential).
• Previous experience working within a dealership or customer focused garage environment (Essential).
• Evidence of working in a customer focused environment.

Pay

Great starting salary of £31,625 per annum PLUS optional overtime at x1.5 every Saturday morning on top of basic salary (potential to earn £37,000 per annum).

Schedule

Monday to Friday 08:30am to 17:30pm – only 37.5 hours per week.

Benefits

• Company pension scheme
• 4 x annual salary life insurance
• Hybrid working after initial training – office in Bradford when in
• Other optional opt-in benefits such as extra holidays, cycle to work, gym, health care and MORE!