Vehicle Operations Support Specialist II (Manheim)

About the Role

A Volkswagen Warranty Administrator ensures the effective and timely administration of warranty claims across the dealership network, maintaining compliance with manufacturer policies and accurate records for audits and customer service.

Responsibilities

• Prepare, code, submit, and collect warranty claims within manufacturer timeframes; ensure all claim information is entered accurately into systems like UCS or Power Warranty.
• Advise on warranty adjustments to keep accounts balanced; track credits, rejections, and customer contributions toward goodwill claims.
• Maintain an accurate filing system for warranty claims; complete self-audits as required; keep records of submissions, payments, and rejections.
• Administer warranty policy in the best interests of the dealership, manufacturer, and customer; ensure all administrative functions follow company policy.
• Review warranty reporting systems with the Aftersales Manager to identify improvements.
• Advise internal and external customers on warranty matters; maintain relationships with service staff, specialist repairers, and manufacturer representatives.
• Inform staff of recall campaigns and changes in warranty/goodwill procedures; assist with recall and product enhancement campaigns.
• Support warranty claims at other sites during holidays or peak periods.
• Regularly check Warranty Work in Progress with Service Advisors to ensure claims are not missed.

Requirements

• Minimum High School Diploma/GED and 3 years' experience in a related field, or any level degree/certification beyond a HS diploma/GED in a related discipline, or 5 years' experience in a related field.
• Previous experience in automotive, auction, fleet management, logistics, or related administrative roles.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Ability to work under pressure in a fast-paced environment.
• High level of accuracy and attention to detail.

Preferred Qualifications

• Experience with auction management software (e.g., AS400, ASI, Auction Edge, AutoIMS, DRIVIN, etc.).
• Knowledge of title processing and vehicle remarketing operations.
• Prior experience supporting commercial accounts or B2B clients.

Pay

Hourly pay rate is in the range of $16.59 - $24.86 per hour. The hourly base rate may vary within the anticipated range based on factors such as location and the selected candidate's knowledge, skills, and abilities. The position may also be eligible for additional compensation, including commission and/or incentive programs.

Benefits

• Minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Additional paid time off for bereavement, voting, jury duty, volunteering, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.