Vehicle Emissions Inspector (Public Service Representative 3)

About the role

The Oregon Department of Environmental Quality (DEQ) is seeking a Vehicle Emissions Inspector (Public Service Representative 3) at its Clackamas Clean Air Station in Clackamas, Oregon. This position is part of the Vehicle Inspection Program (VIP) responsible for ensuring over 1 million vehicles in the Portland metro area meet emissions standards.

Responsibilities

• Direct and instruct vehicle drivers on test procedures.
• Enter accurate emission test data and verify emission control information.
• Attach test equipment to vehicle systems and conduct testing.
• Communicate test results to vehicle owners, including information on how to resolve failed tests.
• Process high volumes of paperwork and financial transactions accurately.
• Complete office duties as assigned, including entering financial information into a spreadsheet and preparing bank deposits.

Requirements

• Two years of experience in customer service, with one year including explaining rules, regulations, and policies and dealing with unique or unusual situations.
• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values.
• Experience providing high-level professional customer service and performing duties while working effectively with diverse and sometimes difficult clientele.
• Ability to communicate in a friendly, open, and respectful manner in person, over the telephone, and via email.
• Experience working cooperatively and developing effective working relationships with diverse work groups and the general public.
• Experience with monetary transactions, including handling cash and making change, as well as processing debit/credit payments.
• Experience accurately entering data or retrieving information from a computer.
• Knowledge and/or experience in a vehicle emissions testing environment.
• Ability to work at other station locations on short notice depending on business needs.

Qualifications

• High school diploma or equivalent.
• Valid Oregon driver’s license.
• Ability to pass a background check.
• Ability to lift up to 25 pounds.

Skills

• Strong customer service skills.
• Excellent communication skills.
• Proficiency with computers and software.
• Ability to work independently and as part of a team.
• Attention to detail.

Benefits

• Comprehensive medical, dental, and vision plans.
• Paid sick leave, vacation leave, personal leave, and 11 paid holidays per year.
• Membership in the Public Employees Retirement System (PERS).
• Opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).

Pay

The salary range for this position is $3,717 - $5,065 per month, non-PERS qualifying. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95% (6% goes to PERS and .95% covers payroll taxes).

Schedule

This is a full-time position with regular hours.

Contact

To apply, click the "Apply" button and submit your application. For resources and support related to applying, view our External Candidate job aid and Workday Recruitment for External Job Applicants video. Internal applicants should apply through their employee Workday account.