Vehicle Control Support Engineer
Komatsu · Tucson, AZ · 2 wk ago
Information TechnologyFull-time
Key Job Responsibilities
- Correspond technical inquiries related to AT from AHS regional support team.
- Provide immediate investigation support for incidents involving AT in customer sites.
- Aid in various short and mid-term projects for AHS.
- Support through tasks assigned in the Zendesk Ticketing System while adhering to established Service Level Agreements.
- Aid in the creation and updating of AHS related documentation (Release notes, Operator Manuals, Parts and Service News, Flash News and other related documentation).
- Collaborate with various OEM organizations and regional teams to provide support for Vehicle Control (e.g., FADC Team in Japan and Engineering and QA Team of PMO).
Required Skills
- Bachelor's degree in Engineering, Mechanical or Electrical or STEM related field or 3 years of experience in troubleshooting, maintenance, testing or similar technical duties and customer support for heavy equipment in a mining environment.
- Able to interpret hydraulic and electrical schematics.
- Has the ability to follow and write technical instructions.
- Provide solutions using critical thinking and problem-solving skills.
- Able to travel up to 25%.
Desired Skills
- FrontRunner and/or DISPATCH system knowledge.
- High-level analytical and troubleshooting skills on mining equipment, especially haul trucks.
- Windows, Linux, Unix systems.
- AHS hardware structure and function.
- Database structure or query basics.