Vehicle Condition Inspector

About the role

ACV is a technology company that has revolutionized how dealers buy and sell cars online, transforming the automotive industry with innovation and user-designed, data-driven applications. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling, and managing used vehicles with transparency and comprehensive insights. ACV Auctions is looking for an enthusiastic Inspector who has a knack for cars and wants to join a growing company. Our Inspectors are the face of our company — they know cars inside and out, love to talk about them, and explain vehicle conditions to clients in an understandable way. They bring boundless energy, work tirelessly to ensure clients get the best, and are meticulous in their inspections. At ACV we pride ourselves on Trust, Transparency, Credibility, and Customer Service, and our Inspectors deliver this every day.

Job ID: #IND123RR

Benefits

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits: Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off: the greater of 3 paid sick days or applicable state/local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by law
• Employee Stock Purchase Program with additional opportunities to earn stock
• Retirement planning through the Company’s 401(k)

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Partner with a Territory Manager and team of Inspectors to conduct vehicle inspections at dealerships, auctions, and off-lease locations to detect damage, missing parts, and mechanical problems
• Prepare and submit reports of vehicle condition, repair/replacement cost estimates, and related documentation
• Help sales team up-sell or cross-sell services and products
• Interface regularly with dealers to develop and ensure client satisfaction and build strong relationships
• Travel to and from dealerships and homes to inspect, write condition reports, and list vehicles for sale on the auction platform
• Take multiple overall and damage photos, match them to vehicles, and download to the image server using company-issued smartphone
• List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing
• Sign up independent dealerships as buyers to utilize ACV Auctions digital platform
• Perform additional duties as assigned

Requirements

• 1 year experience in the automobile field (body, paint, and mechanical repair knowledge) with customer service background
• Ability to read, write, speak, and understand English
• Ability to work outside in the elements for extended periods
• Problem-solving aptitude to meet challenges with resourcefulness and innovative approaches
• Proven success working independently with minimal supervision while collaborating in a team environment
• Excellent communicator with ability to understand customer needs and expectations
• Valid driver’s license and use of a validly registered and insured motor vehicle required
• Knowledge of system capabilities, job-relevant software packages, and web-based applications
• Ability to perform manual labor: standing for extended periods, lifting 25+ lbs, bending, and squatting
• Ability to drive both manual and automatic transmission vehicles
• Vision abilities required to properly identify small defects around and underneath vehicles

Values

• Trust & Transparency
• People First
• Positive Experiences
• Calm Persistence
• Never Settling

Compensation

The hourly compensation range for this position is listed in the "Job Details" section. This position is eligible for additional compensation pursuant to ACV’s incentive compensation plan: the average monthly incentive earned by VCI's in this territory in 2025 was $1,334. Final compensation will be determined based on the applicant's relevant experience, skillset, location, business needs, market demands, and performance (for incentive pay), and other factors as permitted by law.