Vehicle Condition Inspector

About the role

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry by building the most trusted and efficient digital marketplace with data solutions for sourcing, selling, and managing used vehicles with transparency and comprehensive insights.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Conduct inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts, and mechanical problems.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help sales team up-sell or cross-sell services and products.
• Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to & from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
• Take multiple, overall, and damage photos, match them to a vehicle, and download them to the image server utilizing the company issued smart phone.
• List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
• Perform additional duties as assigned.

Requirements

• 1 year(s) Experience in the automobile field (body, paint and mechanical repair knowledge) with customer service background.
• Ability to read, write, speak and understand English.
• Ability to work outside in the elements for extended periods of time.
• Problem solving aptitude to meet challenges with resourcefulness and innovative approaches.
• Proven success to work independently with minimal supervision while working in a team environment.
• Excellent communicator with the ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle required.
• Knowledge of system capabilities, knowledge of needed/job-relevant software packages, and web-based applications.
• Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting.
• Ability to drive a manual & automatic transmission.
• Vision abilities required to properly identify small defects around and underneath vehicles.

Qualifications

• Must be able to pass a drug test.
• Must be able to pass a background check.

Skills

• Strong communication skills.
• Customer service skills.
• Problem-solving skills.
• Attention to detail.
• Ability to work independently and as part of a team.

Benefits

• Multiple medical plans including a high deductible, low cost health plan.
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance.
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance.
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation.
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company.
• Retirement planning through the Company’s 401(k).

Pay

The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. This position is eligible for additional compensation pursuant to ACV’s incentive compensation plan. Final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

Schedule

Our schedule is flexible to accommodate travel and inspection requirements. We expect our Inspectors to be available for travel to various locations across the country.