Vehicle Condition Assessor
Position Overview
As a Vehicle Condition Assessor (VCA), you will play a critical role in delivering exceptional customer experiences by accurately assessing and documenting vehicle conditions for appraisals. Your work ensures quality, transparency, and efficiency in inventory management, directly impacting customer satisfaction. In this role, you’ll collaborate with Buyers, Senior Buyers, and Purchasing Managers, assist with lot merchandising, and support wholesale auction operations.
Role Responsibilities
- Conduct accurate vehicle assessments, documenting cosmetic and mechanical conditions for appraisal analysis.
- Ensure accurate optioning of vehicles during assessments and inventory updates.
- Perform high-quality imaging of wholesale vehicles for CarMax websites and support wholesale auction preparation and operations.
- Complete vehicle secures and confirmations, verifying appraisal details and resolving discrepancies.
- Assist with inventory management, customer transfers, and lot merchandising as needed.
- Collaborate with team members and assist with onboarding new associates to maintain operational excellence.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Required Qualifications
- Ability to deliver exceptional customer service and collaborate across departments.
- Skilled in following standardized processes and maintaining accurate records.
- Strong communication skills for effective interaction with internal and external customers.
- Ability to multi-task in a fast-paced environment and work independently.
- Valid driver’s license and willingness to work outdoors in varying weather conditions.
- Flexibility to work nights, weekends, and holidays as needed and physical ability for walking, bending, kneeling, and standing for extended periods.
- Commitment to CarMax policies and professional appearance standards.
Preferred Qualifications
- Experience in vehicle assessments or a related automotive field is a plus.
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
CarMax Benefits
- Hourly Rate: $15.30 - $24.50
- Paid Sick, Vacation, and Holiday Time:
- Per pay period basis for sick time.
- Between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.
- If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
- Full-time Salaried Associates are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.