Vehicle Condition Assessor
About the role
Position Overview As a Vehicle Condition Assessor (VCA), you will play a critical role in delivering exceptional customer experiences by accurately assessing and documenting vehicle conditions for appraisals. Your work ensures quality, transparency, and efficiency in inventory management, directly impacting customer satisfaction. In this role, you’ll collaborate with Buyers, Senior Buyers, and Purchasing Managers, assist with lot merchandising, and support wholesale auction operations. If you have a passion for detail and enjoy working in a dynamic environment, this position offers an opportunity to make a meaningful impact every day.
Location: 7175 - Cincinnati - North - 12105 Omniplex Ct, Cincinnati, Ohio, 45240
About CarMax At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
Responsibilities
- Conduct accurate vehicle assessments, documenting cosmetic and mechanical conditions for appraisal analysis.
- Ensure accurate optioning of vehicles during assessments and inventory updates.
- Perform high-quality imaging of wholesale vehicles for CarMax websites and support wholesale auction preparation and operations.
- Complete vehicle secures and confirmations, verifying appraisal details and resolving discrepancies.
- Assist with inventory management, customer transfers, and lot merchandising as needed.
- Collaborate with team members and assist with onboarding new associates to maintain operational excellence.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Requirements
- Ability to deliver exceptional customer service and collaborate across departments.
- Skilled in following standardized processes and maintaining accurate records.
- Strong communication skills for effective interaction with internal and external customers.
- Ability to multi-task in a fast-paced environment and work independently.
- Valid driver’s license and willingness to work outdoors in varying weather conditions.
- Flexibility to work nights, weekends, and holidays as needed and physical ability for walking, bending, kneeling, and standing for extended periods.
- Commitment to CarMax policies and professional appearance standards.
Qualifications
- Experience in vehicle assessments or a related automotive field is a plus.
Benefits
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Associates That Are Considered Full-time Hourly Or Commission/incentive