VCS - Optical Program Manager

About the role

Join us in making a difference for our nation's Veterans and their caregivers. The Veterans Canteen Service (VCS) is seeking an experienced and motivated Optical Program Manager to lead operations - optimize customer experience - develop and implement standardized policies - and ensure compliance with industry best practices.

Qualifications

• Optical Industry Knowledge: Knowledge of current optical industry practices - products - lens fabrication - optician workflows - trends - and techniques - including commercial and government environments.
• Business & Operational Leadership: Demonstrated business acumen and experience managing complex operations - with the ability to apply sound judgment - creativity - and strategic thinking to achieve organizational goals.
• Program & Project Management: Ability to plan - develop - coordinate - implement - and evaluate multiple programs - projects - and initiatives while managing competing priorities and changing business needs.
• Data Analysis & Decision-Making: Ability to gather - analyze - and summarize information to identify trends - evaluate performance - support business decisions - and prepare comprehensive reports and recommendations.
• Communication & Collaboration: Strong interpersonal and communication skills with the ability to build effective relationships and collaborate with clinical and non-clinical stakeholders - employees - leadership - and external partners at all levels.
• Customer-Focused Problem Solving: Demonstrated commitment to customer service with a proactive approach to identifying and resolving operational challenges - improving service delivery - and enhancing the customer experience.
• Experience working in healthcare or medical center environments is preferred.
• Identification Requirement: A current - valid REAL ID is required to work with the Veterans Canteen Service.

Responsibilities

• Program Leadership: Lead the Optical Program across multiple VA locations - ensuring consistent service quality - operational efficiency - and program standards
• Team & Performance Management: Oversee remote and onsite optician teams - including staffing - training - performance - and workforce needs across multiple locations
• Operational Strategy & Improvement: Develop and implement standardized workflows - policies - and quality standards while identifying opportunities to improve efficiency - technology - and service delivery
• Business & Financial Performance: Analyze operational and financial data to guide staffing - product selection - pricing - profitability - and opportunities for program growth
• Stakeholder & Vendor Management: Build and maintain relationships with clinical partners - VA leadership - suppliers - fabricators - contractors - and other key stakeholders to resolve issues and support program operations
• Program Growth & Innovation: Identify opportunities to expand optical services - introduce new products - improve the Veteran experience - and strengthen program visibility through market and industry trends
• Additional Responsibilities & Flexibility: Perform and adapt to additional responsibilities as needed.