VCS Health Tech (Optician) - Big Spring

About the role

The Veterans Canteen Service (VCS) is seeking experienced and motivated Health Tech (Opticians) to support operations within VCS Optical Shops at the Big Spring, TX VA Medical Center. This position plays a critical role in delivering exceptional service by coordinating optical operations and serving as a key liaison between VCS eye‑clinic providers and prosthetics teams. Join us and help enhance the experience for our Nation’s Veterans.

Qualifications

• Minimum of one (1) year of experience working as an Optician.
• Demonstrated ability to work independently while managing responsibilities efficiently and maintaining high standards of patient service.
• Ability to identify prescription discrepancies or anomalies and take appropriate corrective action to ensure accuracy and patient satisfaction.
• Skilled in optical verification and quality assurance, including prescription verification, transitions verification, optical center alignment, segment height accuracy, and appropriate frame selection.

Technical Equipment & Tools Proficiency

• Adjustment and bench tools
• Lensometer and lens clock
• Frame heater
• PD ruler and pupilometer
• Penlight and interpupillary measuring devices
• Frame and lens cleaning products
• Thickness caliper
• Vertex densometer
• Tolerance charts
• Visual acuity charts

Identification Requirement

A current‑valid REAL ID is required to work with the Veterans Canteen Service.

Duties

• Greet customers and provide knowledgeable assistance with frame selection, pricing, product options, and delivery timelines while maintaining a professional, welcoming environment.
• Perform eyewear fittings and obtain accurate measurements using optical equipment such as digital pupilometers, lensometers, and other tools; document patient information and measurements within the Computerized Patient Record System (CPRS).
• Process eyewear orders, collect payments, prepare sales documentation, and enter orders into contractor and VA systems; promote appropriate lens options, upgrades, and additional eyewear using a consultative, no‑pressure sales approach.
• Collaborate with eye clinics, laboratories, prosthetics staff, and vendors to track orders and resolve issues related to missing, damaged, or delayed eyewear; address customer concerns professionally and escalate complex issues when necessary.
• Maintain eyewear displays in a clean, organized, and visually appealing manner; support merchandise control, pricing, recordkeeping, and protection of inventory and fixed assets.