VCS Assistant Canteen Chief- Buffalo NY

About the role

Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 80 years of serving our nation's Veterans - the Veterans Canteen Service (VCS) is currently seeking a dynamic Assistant General Manager for our Buffalo - NY VA Medical Center Canteen. Join our fast-paced environment if you have a passion for our Veterans and their families - along with prior multi-unit experience.

Responsibilities

• Operations Leadership: Support the daily operations of the Patriot Café, Patriot Retail, and/or Patriot Brew within the VA Medical Center
• Team Supervision & Development: Supervise, train, and support assigned personnel to build a motivated, high-performing team
• Customer Experience Excellence: Deliver and promote outstanding customer service standards to create a welcoming environment for Veterans, staff, and visitors
• Food Safety & Quality Assurance: Ensure food quality, sanitation, cleanliness, and product availability to maintain high safety and service standards
• Regulatory & Standards Compliance: Reinforce consistent adherence to established operational policies, procedures, and quality standards
• Financial & Resource Management: Assist in managing inventory control, labor costs, and budget performance to optimize efficiency and profitability
• Marketing & Promotions: Develop and implement local promotional programs to increase engagement and drive sales
• Leadership Accountability: Report directly to the Canteen Chief, providing updates on operations, performance, and compliance.

Qualifications

• Management Experience: Minimum of 1-2 years of direct food service and/or retail management experience. Proven track record of building sales, increasing profits, and developing staff.
• Leadership & Service Focus: Hands-on leadership style with a strong emphasis on customer service and hospitality.
• Technical Skills: Proficient in Microsoft Office applications (Word, Excel, etc.) and experienced with POS systems.
• Certifications & Credentials: ServSafe certification required (or must be obtained within 90 days of hire). A current - valid REAL ID is required to work with the Veterans Canteen Service.