VCF Platform Engineer Manager

Own the platform roadmap and service catalog

Own the platform roadmap and service catalog; prioritize the engineering backlog based on business value, risk, lifecycle requirements, and operational needs.

Track and report platform KPIs

• Availability
• Provisioning time
• Cost per VM
• Incident mean time to restore (MTTR)
• Utilization
• Service delivery performance

Serve as the senior escalation point

• For platform incidents
• Service degradation
• Capacity constraints
• Cross-functional issue resolution

Coordinate with FinOps, cybersecurity, application, network, storage, and infrastructure teams

• Through defined operational and governance interfaces

Lead the weekly planning cadence

• For the platform team
• Includes backlog review, priorities, delivery status, dependencies, and risk management

Report platform health, cost, service performance, and strategic recommendations

• To infrastructure leadership

Ensure the private cloud platform is operated as a reliable, scalable, cost-effective service

• Aligned to enterprise standards and business requirements

Drive continuous improvement

• In platform operations
• Engineering practices
• Lifecycle management
• Resiliency
• Service consumption

Partner with architecture and engineering stakeholders

• To evaluate platform enhancements, modernization opportunities, and future-state capabilities

Support operational governance activities

• Change review
• Incident review
• Problem management
• Capacity planning
• Service performance reviews

Schedule & Presence

• This on-site role supports 24/7 operations through real-time collaboration
• Standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday
• Requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity

Preferred Qualifications

• VMware certification such as VCP-VCF, VCP-DCV, or other relevant VMware platform certifications
• Experience operating infrastructure using a platform-as-a-product or service ownership model
• Experience with FinOps, cost modeling, infrastructure unit economics, showback/chargeback, or cost optimization practices
• Familiarity with hybrid cloud operating models and integration points between private cloud and public cloud services
• Experience with automation and infrastructure management tools such as PowerCLI, Terraform, Ansible, vRealize/Aria, or similar orchestration platforms
• Experience with service catalog management, self-service provisioning, and standard service offering design
• Knowledge of resiliency, disaster recovery, backup, and high availability design principles for enterprise platforms
• Exposure to cybersecurity and compliance requirements relevant to infrastructure platforms, including vulnerability remediation and secure configuration practices
• Experience supporting multi-site or geographically distributed data center platforms
• Prior experience building dashboards, executive reporting, and KPI visualization for operational leadership
• ITIL certification or equivalent practical service management experience

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field; or an equivalent combination of education and relevant experience
• Minimum 7 years of progressive experience in infrastructure, private cloud, virtualization, or enterprise platform operations
• Minimum 5 years of leadership experience managing technical teams, engineering backlogs, service delivery functions, or platform operations
• Demonstrated experience administering, operating, or leading enterprise VMware vSphere / VMware Cloud Foundation (VCF) environments
• Experience owning or managing shared infrastructure or platform services with accountability for availability, capacity, service quality, and cost performance
• Strong working knowledge of IT service management (ITSM) processes, including incident, change, problem, request, and service level management
• Proven experience in capacity planning, utilization analysis, performance monitoring, and infrastructure lifecycle planning
• Experience defining, tracking, and reporting operational and service KPIs to technical and leadership audiences
• Strong stakeholder management and communication skills, with the ability to align technical priorities to business objectives
• Experience coordinating across multiple infrastructure disciplines such as compute, storage, networking, security, and operations
• Demonstrated ability to make sound operational decisions during incidents, escalations, and competing priority scenarios
• Experience leading planning cadences, work prioritization, and execution tracking for technical teams