Vault Technician

Location: Santa Monica, CA (On-Site)

About the Role

As part of Company 3's Facility Team, the Vault Technician is driven by a commitment to providing exceptional customer service and savvy hospitality. This role is responsible for providing general studio support, including continuous monitoring of supplies, media logistics, and overall support to studio operations. This role also provides administrative and logistic support to the department.

This position requires working in our Santa Monica studio on a regular basis. This is not a remote position.

Schedule

You must be willing to work variable shifts, including second shift, swing, or graveyard shift, as necessary per business needs. You must also be able to work overtime, weekends, and holidays as required.

Responsibilities

• Accurately log metadata of incoming physical media into the inventory system and barcode elements upon receipt.
• Shelve, re-shelve, shift, and re-pack media including, but not limited to film, video tape, and hard drives.
• Guarantee accurate tracking and shelf location of all in-house physical media.
• Locate elements for clients, staff, and Company 3 business units.
• Securely pull physical media in a timely manner for production use and return elements to vault storage when their use is complete.
• Maintain individual areas of responsibility, including the condition of camera equipment and compiling shoot kits for production usage.
• Receive dispatch couriers to pick up physical media, documents, and supplies as requested.
• Secure receipt of incoming shipments and provide signature as proof.
• Accurately match shippers to goods received.
• Promptly notify account representatives of the receipt of incoming media.
• Perform virus scan of incoming hard drives.
• Assess elements received for damage or missing items.
• Oversee distribution of incoming mail/packages to staff.
• Ensure the security of all outgoing media.
• Pull elements for delivery and arrange for dispatch of couriers or overnight shipments with preferred vendors.
• Perform quality control check on Deluxe-made labels created by other departments.
• Coordinate and process both local and international deliveries/shipments.
• Coordinate DCP output and deliveries with DTDC and Data.
• Compose articulate, accurate, and timely email correspondences.
• Answer phones and contact staff and clients concerning receipt, vaulting, and shipment of elements.
• Maintain a tidy and organized workspace.
• Perform other duties as assigned, including some physical labor.

Requirements

• Self-motivated with strong interpersonal and problem-solving skills.
• Superior client service skills.
• Strong verbal and written communication skills, with the ability to communicate assertively and diplomatically with a diverse population.
• Resourcefulness and exceptional time management and organizational skills.
• High attention to detail with a strong ability to multi-task, prioritize, and problem-solve on the fly.
• Ability to remain calm and personable under pressure while working with tight deadlines.
• Adaptability to constantly evolving scenarios and pivoting as priorities change.
• Strong knowledge of Microsoft Office software, including Word, Excel, Outlook, and Teams.
• Excellent typing skills.

Nice to Have

• Demonstrated experience working in the service or hospitality sector.
• Demonstrated experience in the media/post-production industry.
• Demonstrated experience using a multi-line phone system.
• Demonstrated experience editing and composing business communications (e.g., letters, notices, emails).
• Solutions-focused approach to challenges and conflicts.
• Demonstrated experience working as part of a team.

Pay

Pay Range: $20.00 hourly USD

Benefits

The benefits for eligible part-time employees working 25 or more hours per week and full-time employees in the US include a comprehensive package of health, retirement, and insurance benefits and paid time off. The benefits for eligible project hires and part-time employees working less than 25 hours per week in the US include retirement, select insurance benefits, and where required by law, health benefits. For roles filled in Canada and other territories, local benefits plan offerings as adopted and amended from time to time will apply.

About the Company

Company 3, including its various business units and family of brands, provides a full range of Creative Services for content creators, including conceptual design, pre-vis, look development, ideation and rapid prototyping, 3D animation/CGI, motion graphics/designers, matte painting, compositing, dailies and production services, color grading, post-production finishing, marketing/trailers, live-action production, experiences, and more.