Van Driver-Part Time-Sat and Sun Overnight-Residence Inn Bloomington

Responsibilities

• Safely transport guests to/from their destinations, provide information and luggage assistance
• Anticipate and respond to guests in a friendly and positive manner
• Provide the highest level of service
• Assist and direct guests by knowledge of hotel property, amenities, local area, and hours of operation of hotel outlets and services
• Work as a team player in meeting guests needs, and actively contribute to the efforts of other departments as necessary
• Follows CSM guest service recovery program
• Fill out all required logs and complete safety checks of the vehicles
• Ensure there is gas in the vehicle and that it is clean and presentable by picking up trash and periodically going through a car wash
• Responsible for proper use and basic maintenance of hotel vehicle, all equipment and supplies, and adheres to cost controls to reduce expenses and waste
• Plan to ensure avoiding unnecessary trips
• Responsible for the safe operation of hotel vehicle, and adheres to all applicable traffic laws
• Responsible for completing the following checks: preventive maintenance, DOT, and required safety equipment
• Maintain a clean and safe work area in compliance with CSM, brand, local, state and federal regulations
• Follows all CSM procedures for guest/associate incidents
• Knowledgeable of hotel emergency procedures
• Aware of van insurance card location
• Reports all traffic violations or accidents to management immediately
• Produces required volume of work by planning, organizing and prioritizing work duties
• Adheres to CSM general work rules and department procedures
• Attends all required department and hotel meetings

Qualifications

• Prior hotel and/or related guest service experience preferred
• Attention to detail, customer focused and the ability to perform job duties in a fast paced environment
• Prior to employment, must have a valid drivers' license with a safe driving record
• Must have appropriate class of driver's license based on hotel vehicle requirements and must be at least 18 years old for insurance purposes
• High school diploma or GED preferred