Value Realization Manager, North America

About the role

The Value Realization Manager is a strategic customer-facing role responsible for quantifying, tracking, and communicating the value delivered through Accruent’s software and services. This role partners with both the Global Flagship and North America sales teams to develop business cases, conduct ROI analyses, and support executive conversations that drive customer retention, expansion, and advocacy.

Responsibilities

• Partner with Account Executives, Value Realization team members, and Solutions Consultants to understand customer goals, baseline metrics, and operational pain points.
• Lead or support value discovery sessions and business case development for strategic sales opportunities.
• Conduct ROI, total cost of ownership (TCO), and cost-benefit analyses to articulate the financial impact of Accruent solutions.
• Deliver value-focused presentations to customer stakeholders and decision-makers, including executives.
• Establish frameworks to measure pre- and post-implementation success metrics.
• Track and report realized value through customer adoption, process improvements, cost savings, and other performance outcomes.
• Support preparation for Executive Business Reviews (EBRs) by providing data-driven insights on account value achieved.
• Help identify whitespace and expansion opportunities based on unmet needs or unrealized value.
• Collaborate with Sales, Value Realization, Services, and Product teams to align value stories with customer use cases and industry benchmarks.
• Provide support throughout the sales cycle, including RFP responses, procurement justification, and contract negotiations.
• Enable sellers and account teams with tools, templates, and content to support value-based selling motions.
• Contribute to the refinement of Accruent’s value realization methodology, templates, and messaging.
• Capture and share best practices, reusable business cases, and outcome-based reference materials.
• Support development of success stories and value narratives that can be used in marketing and customer advocacy programs.

Qualifications

• 3–6 years of experience in customer value, sales engineering, customer success, management consulting, or financial analysis in a B2B SaaS or technology company.
• Demonstrated ability to conduct ROI modeling, build business cases, or perform data-driven customer impact analysis.
• Strong communication and presentation skills with the ability to translate complex data into compelling customer narratives.
• Experience working directly with customers and internal cross-functional teams in a fast-paced environment.
• Proficiency in Excel, PowerPoint, and CRM systems such as Salesforce.

Benefits

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Pay

The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 106000 - 177000.

Schedule

Remote or Hybrid (Preferred proximity to major Accruent hubs)

Skills

Required: Experience in customer value, sales engineering, customer success, management consulting, or financial analysis in a B2B SaaS or technology company. Demonstrated ability to conduct ROI modeling, build business cases, or perform data-driven customer impact analysis. Strong communication and presentation skills with the ability to translate complex data into compelling customer narratives. Experience working directly with customers and internal cross-functional teams in a fast-paced environment. Proficiency in Excel, PowerPoint, and CRM systems such as Salesforce.

Requirements

Required: 3–6 years of experience in customer value, sales engineering, customer success, management consulting, or financial analysis in a B2B SaaS or technology company. Demonstrated ability to conduct ROI modeling, build business cases, or perform data-driven customer impact analysis. Strong communication and presentation skills with the ability to translate complex data into compelling customer narratives. Experience working directly with customers and internal cross-functional teams in a fast-paced environment. Proficiency in Excel, PowerPoint, and CRM systems such as Salesforce.