Value and Performance Management Lead

The Opportunity

CACI is seeking a Senior Value & Performance Management Lead for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high‑performing team to deliver excellence. The GMOS contract aims to provide world‑class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach.

Full‑time position. Minimum clearance required: Secret. Up to 10% local travel.

Responsibilities

• Develop, submit, and present regular status reports using provided templates, maintain meeting minutes, and track action items to update stakeholders.
• Prepare and submit weekly reports, conduct meetings with stakeholders, and coordinate risk and issue resolution.
• Deliver comprehensive reports summarizing long‑distance travel, ensuring compliance with requirements.
• Direct the development of integrated dashboard solutions providing high‑level visibility into enterprise environment health.
• Develop, submit, and maintain spend plans as living documents, providing detailed projections of contract spending.
• Ensure new services or modifications are prepared for operational support before launch, collaborating with stakeholders.
• Develop and implement performance management and customer experience programs to measure service quality and operational effectiveness.
• Review and update performance metrics for identified services, specifying measurable metrics and reporting requirements.
• Implement methodologies to support continuous improvement cycles within operations using performance data and customer feedback.
• Apply comprehensive knowledge across key tasks, plan and lead major technical assignments, and function as a technical expert across multiple project assignments; may supervise others.

Qualifications

Required:

• BA/BS + 8 years of relevant experience; equivalencies considered.
• Active Secret clearance.
• Demonstrated experience leading performance management, service measurement, and value realization activities within large‑scale IT or service delivery environments.
• Experience developing and managing KPIs, SLAs, SLOs, performance metrics, and measurement frameworks aligned with contractual, operational, and organizational objectives.
• Experience developing executive dashboards, scorecards, trend analyses, and performance reports that translate complex operational data into actionable insights for leadership.
• Experience analyzing service performance, financial/spend, operational, and customer experience data to identify trends, performance gaps, risks, and improvement opportunities.
• Experience developing and maintaining spend plans, forecasts, performance projections, and supporting analyses to inform program planning and decision‑making.
• Experience implementing continuous improvement methodologies and using performance data and customer feedback to drive measurable improvements in service delivery.
• Experience supporting operational readiness and service transition activities, ensuring new or modified services meet defined performance and support requirements prior to deployment.
• Familiarity with IT Service Management (ITSM) tools and methodologies, including leveraging ITSM data for performance measurement, reporting, and service improvement.

Desired:

• Prior experience supporting federal agencies, especially the Department of State.
• Experience supporting large‑scale, geographically dispersed or global enterprise IT environments.
• Experience with ServiceNow reporting/Performance Analytics, Power BI, Tableau, or comparable enterprise analytics and visualization platforms.
• ITIL, PMP, Lean Six Sigma, data analytics, or related professional certification.

What You Can Expect

• A culture of integrity where character and innovation are central.
• An environment of trust that values unique contributions from every employee.
• Flexible time‑off benefit providing autonomy to balance work and personal life.
• Robust learning resources to support career growth and ambition.
• Focus on continuous growth, advancing critical missions and breaking new ground.

Pay

The proposed salary range for this position is $120,800 – $265,800.

Benefits

• Healthcare
• Wellness programs
• Financial benefits
• Retirement plans
• Family support
• Continuing education
• Time‑off benefits