Valet Trash Area Supervisor (Truck Required)

About the role

Fetch is hiring a full-time, field-based Area Supervisor to own service quality and contractor performance across a dedicated market of 5,000–10,000 units. This is a foundational role in a rapidly scaling company (from 500 to over 20,000 units in less than a year). The position is market-specific, requires hands-on leadership, and reports directly to the Area Manager.

Responsibilities

• Quality Assurance — 50%
  • Conduct pre-service, live-service, and post-service quality checks and audits across assigned communities.
  • Verify on-site logistics, equipment functionality, and service conditions meet Fetch standards.
  • Monitor and drive community-level service quality rates, maintaining above 95% monthly.
  • Run supply replenishment from the warehouse to communities or trash service partners.
  • Document audit findings and field observations; report to the Area Manager.
  • Use Fetch’s operational technology on your smartphone to log tasks, run audits, and verify service completion in real time.
• Contractor Onboarding & Orientation — 35%
  • Conduct on-site orientations to ensure Service Partners understand site-specific access, logistics, and workplan standards.
  • Oversee third-party service provider (TSP) workplan execution and make adjustments as needed.
• Coverage Gap Management — 15%
  • Identify and respond to TSP no-shows, route gaps, or service disruptions within your market.
  • Cover routes directly when needed to ensure communities are not left without service.
  • Maintain a monthly completion rate above 95% by proactively identifying staffing gaps.
  • Coordinate with the Area Manager on recurring coverage issues requiring contractor pipeline action.

Requirements

• Reliable open-bed pickup truck required for supply replenishment and field mobility.
• Willingness to perform hands-on, physical field work, including dirty, repetitive, or demanding tasks.
• Ability to lift and handle 50–70 lbs as required.
• Strong attention to detail with accurate and consistent documentation of field observations.
• Clear and professional verbal and written communication skills.
• Ability to work independently with minimal oversight and make sound field-level decisions.
• Basic proficiency with smartphones and mobile applications; comfortable learning Fetch’s internal platform tools.
• Prior experience in field operations, facilities, property services, or a supervisory role in a service environment preferred.
• Valid driver’s license with an acceptable driving record.

Travel and Mileage

Travel within your assigned market is required on every scheduled shift. Approved work-related mileage is reimbursed at $0.70 per mile.

Benefits

• Competitive pay
• Medical, dental, and vision coverage
• 401(k) options
• AD&D, short-term, and long-term disability coverage
• Paid time off (PTO)