Valet Supervisor - Miami Cancer Institute

Key Responsibilities

• Supervise valet attendants and leads during assigned shifts to ensure consistent service standards
• Cook up staffing, breaks, and work assignments to meet operational demand
• Maintain vehicle flow, staging, and retrieval to minimize congestion and guest wait times
• Serve as the on-site escalation point for guest concerns, service issues, incidents, or claims
• Ensure consistent use of valet ticketing systems (manual or electronic) and accurate vehicle tracking
• Enforce safety, traffic control, and vehicle-handling procedures at all times
• Ensure compliance with company policies, post orders, and state and local regulations
• Respond to accidents, damage claims, or incidents and complete required documentation
• Cook up coordination with security, facility staff, or emergency services as necessary
• Support client expectations and communicate operational updates as needed
• Address customer concerns promptly and resolve issues professionally
• Oversee cash handling, fee collection, and adherence to financial controls
• Review end-of-shift revenue reconciliation and documentation when applicable
• Report operational issues, staffing concerns, or performance matters to management
• Aid in onboarding, training, and coaching of valet staff
• Maintain employee performance and provide feedback and corrective guidance when needed
• Promote teamwork, accountability, and a positive work environment

Requirements

• Must be at least 18 years of age
• Valid driver’s license with good driving records
• Prior valet, parking, hospitality, or supervisory experience preferred
• Ability to operate manual transmission vehicles (stick shift) required
• Availability to work flexible schedules, including nights, weekends, and holidays
• Successfully pass a background check, in accordance with company policy and applicable laws
• Authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security
• Reimagined Parking participates in the E-Verify program to confirm employment eligibility

Skills, Knowledge and Expertise

• Excellent customer service and communication skills
• Strong communication, leadership, and problem-solving skills
• Calm and professional demeanor in high-pressure situations
• Attention to detail and operational awareness
• Customer-focused mindset balanced with safety and compliance
• Ability to learn quickly and use sound decision making to thrive in fast-paced environments
• Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift

Physical Demands

• Operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
• Move from valet stand to customer cars by walking or running for extended periods of time, sometimes for entire duration of shift
• Occasionally lift and carry customer luggage or personal items, up to 50 lbs

Working Conditions

• Work is performed in parking facilities including garages, lots, booths, and outdoor areas
• Exposure to varying weather conditions such as heat, cold, rain, wind, and snow depending on the region and season
• Fast-paced environment requiring consistent customer interaction
• Exposure to vehicle traffic, noise, and varying weather conditions
• Interaction with upset or frustrated customers while maintaining professionalism

Other Duties

• Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job.

Benefits

• (Full Time Only) Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

Union

• If this position is union-represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).