Valet Supervisor - Lincoln, NE

Department: Valet Parking Division | Reports to: Account Manager | Schedule: Full Time / Part-Time | Status: Non-Exempt | Compensation: Hourly rate plus tips opportunities (rates vary by market; tips based on service performance and customer interactions)

Position Summary

The Guest Service Coordinator supports valet operations by ensuring efficient vehicle flow, delivering exceptional guest service, and assisting with staff management, while promoting a positive team environment and maintaining high service standards.

Primary Objective

To support the valet operation by ensuring a seamless guest experience through effective coordination of vehicle flow, clear communication with guests and team members, and upholding service standards, while assisting with daily operations to promote efficiency, safety, and guest satisfaction.

Responsibilities

• Assist the Guest Service Manager (GSM) in overseeing daily valet operations and staff performance to ensure smooth, efficient service.
• Address guest questions, concerns, service issues, and claims with professionalism, ensuring prompt and effective resolution while anticipating guest needs.
• Verify associates are in full uniform and maintain proper grooming standards before clocking in, while monitoring attendance and adherence to break and shift times.
• Lead daily pre-shift meetings to communicate important updates, maintain open communication with the Account/City Manager, and encourage teamwork and a positive work environment.
• Manage the setup and breakdown of valet equipment and staging areas, ensuring necessary supplies are stocked and ready for operations.
• Oversee tip handling, including shift cuts and reporting, and support managers with reviewing payroll, punches, tips, and vehicle counts for accurate and timely submissions.
• Supervise valet operations to ensure safe key handling and vehicle management. Submit incident reports promptly and maintain a safe environment for both guests and associates.
• Foster a team-oriented culture focused on delivering exceptional guest service while promoting accountability, safety, and operational excellence.
• Work 40+ hours on-site at assigned accounts.
• Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs.
• Attend staff meetings and complete all required training modules on time.
• Use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications (reimbursement follows company policy).

Qualifications

• High school diploma or general education degree (GED).
• 1 year minimum previous supervisory and related customer service/hospitality experience preferred; management or leadership-related training/certifications/business is a plus.
• Valid driver’s license and reliable transportation required.
• Acceptable motor vehicle record with no more than three moving violations within a three-year period.
• Must pass and maintain a clean background check.

Skills

• Hospitality, Customer Service, and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards.
• Organizational Support and Adaptability: Follow company policies and procedures. Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism.
• Dependability and Safety: Demonstrate dependability by following instructions, maintaining work schedules, and ensuring timely task completion. Adhere to safety procedures, take appropriate action when needed, and report unsafe conditions, while properly using and maintaining equipment.
• Managing People: Engage staff in decision-making and improvement efforts while providing regular feedback, fostering skill development, and encouraging growth. Promote a culture of quality by applying feedback and continuously enhancing processes, services, and leadership capabilities.

Work Environment

The role involves collaboration with teams, vendors, and clients both on-site and in corporate settings. Duties may include frequent computer use, phone communication, and occasional outdoor activities in or around parking facilities.

Physical Demands

Requirements may include extended periods of standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on-site awareness and safety.

Benefits

• Health Benefits – Medical, vision, and dental insurance (upon eligibility).
• 401K (upon eligibility).
• Supplemental Insurance – Life insurance and critical illness.
• Bonus opportunities.
• Internal leadership development program.
• Paid time off.
• Paid training.
• Tuition assistance through Bellevue University – Up to $5,250 per year.
• Nationwide discounts through Perks at Work.

Employment with PMC is on an at-will basis, with a 120-day introductory period. This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), making employees eligible for overtime pay for hours worked beyond 40 in a workweek.