Valet Supervisor - Legoland Hotel

About the role

The Valet Supervisor oversees daily valet parking operations to ensure safe, efficient, and high-quality service delivery. This role is responsible for supervising valet staff, coordinating vehicle flow, maintaining compliance with safety and operational standards, and serving as the primary point of escalation for guests and clients.

Responsibilities

• Supervise valet attendants and leads during assigned shifts to ensure consistent service standards
• Cook meals and prepare food items according to recipes and food safety guidelines
• Coordinate staffing, breaks, and work assignments to meet operational demand
• Maintain vehicle flow, staging, and retrieval to minimize congestion and guest wait times
• Serve as the on-site escalation point for guest concerns, service issues, incidents, or claims
• Ensure consistent use of valet ticketing systems (manual or electronic) and accurate vehicle tracking
• Enforce safety, traffic control, and vehicle-handling procedures at all times
• Ensure compliance with company policies, post orders, and state and local regulations
• Respond to accidents, damage claims, or incidents and complete required documentation
• Coordinate with security, facility staff, or emergency services as necessary
• Ensure professional, courteous, and service-oriented guest interactions
• Support client expectations and communicate operational updates as needed
• Address customer concerns promptly and resolve issues professionally
• Oversee cash handling, fee collection, and adherence to financial controls
• Review end-of-shift revenue reconciliation and documentation when applicable
• Report operational issues, staffing concerns, or performance matters to management
• Aid in onboarding, training, and coaching of valet staff
• Maintain employee performance and provide feedback and corrective guidance when needed
• Promote teamwork, accountability, and a positive work environment

Requirements

• Excellent customer service and communication skills
• Strong communication, leadership, and problem-solving skills
• Calm and professional demeanor in high-pressure situations
• Attention to detail and operational awareness
• Customer-focused mindset balanced with safety and compliance
• Ability to learn quickly and use sound decision-making to thrive in fast-paced environments
• Ability to move from valet stand to customer cars by walking or running for extended periods of time, sometimes for the entire duration of the shift
• Must be at least 18 years of age
• Valid driver's license with good driving records
• Prior valet, parking, hospitality, or supervisory experience preferred
• Ability to operate manual transmission vehicles (stick shift) required
• Availability to work flexible schedules, including nights, weekends, and holidays

Qualifications

• Calculated based on experience and education

Skills

• Customer service and communication skills
• Leadership and problem-solving skills
• Operational awareness and attention to detail
• Ability to adapt to fast-paced environments
• Physical ability to move between valet stands and customer cars

Benefits

• Generous Paid Time Off
• Comprehensive Health Plans
• Life and Disability Insurance
• 401(k) Plan with employer match
• Employee Assistance Program
• Parental and Caregiver Leave
• Sick Time Off
• Behavioral Health Care