Valet Ramp Captain

Job Summary

The Valet Ramp Captain will ensure the safety and efficiency of parking guest vehicles while delivering exceptional service.

Essential Responsibilities

• Establish positive guest relationships through consistent delivery of customer service.
• Greet guests in a professional and friendly manner upon arrival and departure.
• Ensure valet attendants provide the highest level of customer service.
• Provide strong leadership and lead by example to enhance the team’s performance.
• Monitor and maintain efficient traffic flow throughout the valet staging area.
• Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
• Retrieve and park vehicles in designated areas cautiously.
• Follow all appearance and attendance standards.
• Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures.
• Maintain a clean, neat work environment.
• Ensure all keys are properly stowed in the key box.
• Participate in Crescendo Academy and Crescendo Leadership Developmental Programs.

Minimum Education Required

Associate's Degree, High School Diploma, or GED required, or relevant working experience. Understanding of general business practices including accounting, human resources, and customer service.

Minimum Experience Required

• Experience in valet parking.
• 2+ years in a management position.
• Experience with HRIS platforms, such as ADP.
• Experience with Customer Service.

Skills Required

• Strong customer service and client relationship skills.
• Excellent oral and written communication skills.
• Strong technology proficiency.
• Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
• Ability to collaborate effectively and work as part of a team.
• Exceptional attention to detail and able to multitask in a fast-paced, deadline-driven environment.

We Offer

• Holidays Paid at Overtime Rate.
• Employee Assistance Program.
• Bi-weekly base pay plus daily cash tips.
• Complimentary meals during shifts.
• Forbes 5 Star training!

Benefits and Perks

All Associates will receive many different benefits and perks, including holidays paid at overtime rate, employee assistance program, bi-weekly base pay plus daily cash tips, complimentary meals during shifts, and Forbes 5 Star training!

Equal Opportunity Employer

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.