Valet Parking Attendant - Presbyterian Hospital

Address: 3737 Market St, Phila, PA 19104

About the role

The Valet Attendant is responsible for safely and efficiently parking and retrieving guest vehicles while delivering a high level of customer service. This role requires prompt, courteous, and caring interactions with all guests and timely responses to customer needs. The Valet Attendant works collaboratively with team members, the Operations Manager, and/or Shift Supervisor to ensure quality service, operational efficiency, and adherence to safety standards, as well as compliance with all applicable state and local laws.

Responsibilities

• Coordinate the full valet service process from arrival to departure, including greeting guests, retrieving keys, issuing tickets, and entering customer information via electronic devices
• Park and retrieve guest vehicles safely and efficiently, ensuring proper vehicle placement and accurate tracking of vehicle location
• Inspect vehicles for pre‑existing damage and document findings using electronic or manual ticketing systems
• Deliver exceptional customer service by building rapport, responding promptly to inquiries, and providing directions or assistance as needed
• Act as a professional brand ambassador by courteously interacting with guests, opening vehicle doors, and assisting with unloading and loading personal items
• Maintain vehicle safety and security by directing traffic, positioning barricades, monitoring ramp or drive areas, and arranging towing services when required
• Request, collect, and accurately process applicable valet fees; assist with reconciling end‑of‑shift revenue and ticket distribution
• Retrieve vehicles promptly for waiting guests and assist with luggage or personal items when necessary
• Immediately report incidents, accidents, or claims to the Operations Manager or Shift Lead
• Communicate professionally and effectively with guests, clients, supervisors, and teammates at all times

Skills, Knowledge and Expertise

• Excellent customer service and communication skills
• Ability to communicate with guests
• Ability to learn quickly and use sound decision making to thrive in fast-paced environments
• Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
• Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
• Previous valet experience preferred
• Ability to operate manual transmission vehicles (stick shift)

Requirements

• Must be at least 18 years of age
• Valid driver’s license with good driving records
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security
• Reimagined Parking participates in the E‑Verify program to confirm employment eligibility

Benefits

• Full Time Only: Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Full Time Only: Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Full Time Only: Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• Full Time Only: 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Full Time Only: Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Full Time Only: Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.
• Part Time: 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Part Time