Valet Parking Attendant - Ocean III ( Evening / Overnight )

Key Responsibilities

• Coordinate the full valet service process from arrival to departure, including greeting guests, retrieving keys, issuing tickets, and entering customer information via electronic devices
• Park and retrieve guest vehicles safely and efficiently, ensuring proper vehicle placement and accurate tracking of vehicle location
• Inspect vehicles for pre-existing damage and document findings using electronic or manual ticketing systems
• Deliver exceptional customer service by building rapport, responding promptly to inquiries, and providing directions or assistance as needed
• Act as a professional brand ambassador by courteously interacting with guests, opening vehicle doors, and assisting with unloading and loading personal items
• Maintain vehicle safety and security by directing traffic, positioning barricades, monitoring ramp or drive areas, and arranging towing services when required
• Request, collect, and accurately process applicable valet fees; assist with reconciling end-of-shift revenue and ticket distribution
• Retrieve vehicles promptly for waiting guests and assist with luggage or personal items when necessary
• Immediately report incidents, accidents, or claims to the Operations Manager or Shift Lead
• Communicate professionally and effectively with guests, clients, supervisors, and teammates at all times

Requirements

• Must be at least 18 years of age
• Valid driver’s license with good driving records
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Able to operate manual transmission vehicles (stick shift)

Skills, Knowledge and Expertise

• Excellent customer service and communication skills
• Ability to communicate with guests
• Ability to learn quickly and use sound decision making to thrive in fast-paced environments
• Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
• Ability to move from valet stand to customer cars by walking or running for extended periods of time, sometimes for the entire duration of shift
• Occasionally lift and carry customer luggage or personal items, up to 50 lbs

Physical Demands

• Operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
• Move from valet stand to customer cars by walking or running for extended periods of time, sometimes for the entire duration of shift
• Occasionally lift and carry customer luggage or personal items, up to 50 lbs

Working Conditions

• Work is performed in parking facilities including garages, lots, booths, and outdoor areas
• Exposure to varying weather conditions such as heat, cold, rain, wind, and snow depending on the region and season
• Fast-paced environment requiring consistent customer interaction
• Exposure to vehicle traffic, noise, and varying weather conditions
• Interaction with upset or frustrated customers while maintaining professionalism

Other Duties

• Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job.

Benefits

• (Full Time Only) Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

Union

• If this position is union-represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).