Valet Drivers - Gaylord Opryland Hotel and Resort - 3rd shift / overnight

About the role

Towne Park is a hospitality services company dedicated to creating smiles by delivering exceptional experiences. We aim to impact the lives of millions of patients, visitors, and guests through our compassionate and attentive service.

Responsibilities

• Maintains a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients.
• Acknowledges and greets guests within five feet with a professional and friendly demeanor.
• Uses guest last names during interactions.
• Parks and retrieves vehicles while driving slowly and cautiously.
• Assists guests with bell services and luggage storage as needed.
• Opens all vehicle and hotel doors for guests.
• Provides guests with information about outlets, meeting rooms, and amenities of the facility as well as main attractions in the area.
• Delivers messages, items, and/or guest amenities as requested.
• Shuttles guests to appropriate places that are approved by the location.
• Explains parking rates and retrieval procedures to guests upon arrival.
• Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys.
• Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey, and claim check receipt from all vehicles taken into the valet system.
• Calculates and collects revenue for vehicles when needed.

Qualifications

• High school diploma or general education degree (GED)
• One (1) month related experience and/or training; OR equivalent combination of education and experience
• Knowledge of principles and processes for providing customer and personal services
• Ability to read and write standard English language
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
• Understanding of 24 hour and military time systems
• Understanding of rates applicable to time passed
• Ability to operate a manual transmission is highly desirable
• Ability to perform parallel parking

Skills

• Ability to read and write standard English language
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
• Understanding of 24 hour and military time systems
• Understanding of rates applicable to time passed
• Ability to operate a manual transmission is highly desirable
• Ability to perform parallel parking

Benefits

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• Company's 401k retirement savings plan

Pay

The hourly base pay range for this position is $8 - $14 per hour plus $10 - $15 per hour in tips. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Schedule

The potential work schedule for this position is weekdays, weekends, holidays, 3rd shift / overnight. Overnight shift / 3rd shift receives bonus pay.