Valet Driver - Cleveland Clinic/Main

About the role

Towne Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.

Summary: The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.

• for each descriptive statement. Include percentages? We'll keep them. List: - Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. - 25% - Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. - 10% - Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. - 20% - Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. - 10% - Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. - 35% Also include "Reasonable accommodations may be made to enable individuals with disabilities to perform all functions." maybe as a note. Now Qualifications: We'll list education, licensure, work experience.

  Qualifications

  • Education: High school diploma or general education degree (GED) Required
  • Licensure, Certification, Etc.: Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
  • Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience
  Now Skills: Include knowledge and abilities. We have "Knowledge Knowledge of principles and processes for providing customer and personal services." (duplicate word). We'll just list once. Then list abilities: - Ability to read and write standard English language - Ability to read and comprehend simple instructions, short correspondence and memos - Ability to write simple correspondence - Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization - Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money - Ability to understand 24 hour and military time systems - Ability to understand rates applicable to time passed - Ability to operate a manual transmission is highly desirable - Perform parallel parking We'll put as
  . Now Benefits: list.

  Benefits

  • Accident insurance
  • Critical illness insurance
  • Hospital indemnity insurance
  • Telemedicine benefits
  • 401k retirement savings plan

  Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above.

  Now Pay:

  Pay

  The hourly base pay range for this position is $15-$17 per hour plus DAILY CASH TIPS.

  Now Schedule:

  Schedule

  The work schedule for this position is Open Availability/Flexible Scheduling.

  We should ensure no empty sections. All good. Now output only HTML fragment. Check for any duplicated lines: We removed duplicate reasonable accommodations line (we kept maybe none). We didn't include it at all; but it's substantive? It's a statement about accommodations. Could be included under Responsibilities as a note. But we omitted; maybe we should include it as a note under Responsibilities. The instruction: remove duplicated lines, but we can keep one instance. Since it appears twice, we can include once. Let's add a
  • under Responsibilities: "Reasonable accommodations may be made to enable individuals with disabilities to perform all functions." That's substantive. Add that as a bullet maybe without percentage. Now ensure we didn't miss any other substantive info: The "Descriptive Statement(s) - % of Time" we captured. Also "The total amount of time for all functions of the job - 100%" not needed. Also "SCOPE Authority To Act ..." etc. That's substantive about authority, budget responsibility, working conditions, physical demands, lifting requirements, working environment, travel. Those are details about the job; could be placed under Responsibilities or maybe a separate section like "Working Conditions". But we only have allowed headings list; we could put under Responsibilities as additional bullets. However the instruction: Use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., not limited to? It says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should stick to those headings; we can include other info under those sections. So we can add authority, budget responsibility, working conditions, physical demands, lifting requirements, working environment, travel under Responsibilities or maybe under About the role. Probably Responsibilities is appropriate for duties; but authority etc are not duties but job scope. Could still go under Responsibilities as additional points. We'll add a few bullets under Responsibilities for those. Let's extract: SCOPE Authority To Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided,